A complaint bearing No.-5261742 was lodged on 05-05-10.
On the suggestion of local sony service centre.The Engineer visited my house on 07-05-10, and examined the subject LCD.He took away the service warranty card assuring redressal of my grievance.
However despite persistent follow ups I have heard nothing in the matter nor the findings of the concerned engineer have been communicated to me so far.It was advised by the local Sony people to contact you through toll-free numbers which was done on 01-06-10, the person attending to my call namely Mr. Kuldeep assured me that I shall be hearing or will receive a response from your Delhi (India) office.I continue to await your response.
I may add here that I am a retired bank officer and had purchased your product for flawless and peaceful viewing.It is indeed a sad state of affairs that my genuine demand to get a written response regarding the fate of my above complaint remains unresolved perhaps at the highest level in your organisation.

In the event of no response even at this level I shall regret purchasing your product for the rest of my life.

A.K.Sharma
Jaipur(india)
E-mail: [email protected]
Date: 12-06-10