I could not believe what I have gone through today. I am currently in a business trip to Kuching, Sarawak. All of my company’s representatives are using Sony products. I was convinced to use Sony laptop and wireless mouse. I bought Sony Laptop model : S series (VPCSB16FG) S/N : 27519579 7000715 and Service Tag : C6088KDD. And bought a Sony mouse model : VGP-BMS20 Bluetooth LASER MOUSE.
I bought these two items in Kuala Lumpur (KLCC) and the outlet representative is so helpful and I had a great time and good service they, which they really help me and solve all my doubt on my Sony laptop. They also help me to operate my Bluetooth laser mouse. That was on the month of ending April 2011 (before I travel to Kuching, Sarawak on the 4th May 2011).
However, when I reached here, Kuching, I could not operate the mouse.. and I have checked the mouse battery which are fine and has changed a new battery. But it is still unable to connect to the laptop. Thus, I called in to the Sony help line. They guided me to the supported section wanted to download the software from the web, again the Sony web does not recognized the Bluetooth Laser Mouse model : VGP-BM20!!! I DON’T UNDERSTAND!!! The mouse is bought at KLCC Sony outlet!!! Then, the help line personnel asked me to go to Kuching’s branch to ask for help.
Today, 9th May 2011 @ 1330 time, I searched the Google map and located the area which is Lot 582, Block 10, KTLD, Ground Floor, Jalan Tun Ahmad Zaidi Adruce, Kuching, Sarawak. Tel: 082-248735. I have called them and confirmed their lunch hour which is 12:30 to 1:30pm (Not to give any inconvenience to them).. and I managed to hire a taxi but we have drove in the Jalan Tun Ahmad Zaidi Adruce but still unable to locate the building. Thus, I called the office and asked. 1st was the man who directed me but I told him that I am sorry that am not familiar Kuching road and am from Kuala Lumpur. I told him that I saw Shall petrol station and Tarot Café and Bata…. I was trying to let him understand where I am but he was so frustrated and asked me to suf the google map. I told him I did but just at this road which I couldn’t locate your building and I was driving how to go on line???!!! So I called again, another lady answered, she also hanged up my phone and I tried to call about 10 times but they don’t want to pick up the phone and gone into the answering machine.
WHAT SERVICE IS THIS????!!! SONY!!! My GOD!!!