Dear Sir,

We purchased Sony Laptop Model VGN-Z58GG about 6 months back ...from the day one lots of problem ..we send to service center 4 - 5 times there are not able to rectify the problem and they are not capable for proper digonise they are not fit for laptops ...we informed Manager no action taken still we are facing lot of problem and now they are telling this model is out dated go for new model with Extra cost ...this is the way of doing the business or support from
Number 1 Brand ?????? SONY

Regards

MIPS Information technology Ltd.,
Bangalore
23581719/1808

I purchased Sony Vaio CR220E for personal use from the US. Recently it started giving a BLUE DUM PHYSICAL MEMORY LOSS error. As I am right now in Bangalore, India I went to the Indiranagar authorized Sony center to help me resolve the problem of my laptop. They promised me to deliver me my Laptop within 3 working days, which obviously was not going to happen and as expected it didn’t happen. They didn’t deliver me on time. Then I made regular calls about 7-8 times everyday for 4 consecutive days. Moreover, SONY service center guys rarely pick up the phone. Then, one day they told me that the HDD (200GB) has been crashed and that I need to replace it by paying 15k. The thing which surprised me the most was just a day before they told me that the problem has been resolved and it’s under observation, which meant that the problem was been created by them and that the problem which was existing was been resolved. The sad part is the extravagant charge for a HDD. Any other HDD comes within 5-6k maximum (same capacity). Now, the most dramatic part is yet to happen. When I went to get my laptop, that they were planning to finally return it to me after a lot of pleading as well as screaming, the guy in the service center instead of telling me the problem and solution properly, he was shouting and yelling at me on the top of his voice. I have seriously developed a bad taste for SONY, after having an encounter with such ill mannered and rude people. In my opinion, the service center guy seeing a lady alone had an impression that being a girl I won’t and infact can’t shout at him and that he can say anything he wants. He was having a problem even, with me asking him the problem my laptop has. I am really disheartened by the class of service SONY provided inspite of charging extravagantly high for their products with respect to other companies. The quality of the products is also poor. And above all the most disappointing thing is the behavior of SONY people at its customer CARE center. (I strongly believe that CARE word should be removed from SONY’s CUSTOMER CARE.) I regret being a SONY customer.