I want to file a formal complaint to Sony Consumer Products regarding their defective Mother Board of the LCD TV Bravia X Series.
I bought 3 televisions of Sony for the first time in my life as I never trusted the products of Sony. Somehow the sales manager of Sony in Muscat convinced me that I am buying the best TV and it is not from any place but from Japan. I bought 46", 40" and 32". 46" Tv started giving me trouble by showing starts like on screen through out till you switch it off. My complaint to Jumbo Electronics in Muscat who are the agent of Sony was made sometime in November and now it is more than a month my TV is with them. Can you believe not once I was called or received any email from them that my TV has a faulty Mother Board. When I called them after a month to check why the TV is not repaired and sent back I was told their is no warranty. I bought the TV in May 2008, it was just 17 months and the mother board fails? I have used Toshiba, Sharp, Philips, Panasonic, Grundig, Telefunken etc and have never experience mother board spoiling in 37 years.
I spoke to the service manager and he said that there is no way he can replace the mother board unless I pay RO.150/= I bought the 46" for RO.1300/= which is double the price available in USA. Can you believe that we pay such high price and still we get absolutely bad service and attitude of the agent and their service manager?
My question is why was I kept waiting for a month and why was the TV not replaced or repaired and sent back home? Why should I pay for the faulty mother board? The TV is just 17 months and was hardly used as we were using 40" most of the time which is in the bedroom. They should have honoured their mistake and replaced it with respect giving respect to the customer and politely sent the Tv back, replacing with new one or even with the new mother board.
I want to make this complaint formal to Sony Corporation and want them to take immediate action in this matter as my TV is with the agent in Muscat. I really regret buying Sony TVs and from now I will never ever buy any of their product nor will recommend anyone.
Honestly when I spoke to the service manager after a month of silence and when he told me that mother board was faulty, I told him why did he not email Sony Japan about this matter and I am sure Sony Japan would have asked you to replace the TV not even replace the mother board? His answer was they will not replace the TV nor replace the Mother Board free of cost as he know their answer. So he kept my TV in his custody for more than a month doing nothing? What can you say to such ridiculous answer given by such responsible staff of Sony Muscat? Does he think that he is talking to a kid? Honestly we don't have any authority where you can make your customer service complaints in this country or I would have gone to the Ministry of Commerce and filed a case against Jumbo Electronics for keeping my TV with them for more than a month. Please do reply if this complaint has reached Sony Japan