i placed a work order with sony on the 19th for service on an mp3 player that had a 90 day warrenty on it and too my surprise the play lasted 90 day!. i sent the player in for repair on the 19 and after 8 days i called because it was suppose to be an exchang for another player for the low cost of 39.99 . so i get the service center on the phone and im told thay had not recived the player when infact it had been there on the 22 nd and no one had got it out of the mail. so i was told that a rush was being put on it and i'd get it by the end of the week. The end of the week no player i call again and im told that thay don't have the player still after being put in never never land im told that thay will will ship today . So long story short still no player and i called again after 20 days and im told after and hour on the phone and lots of attude that i will recive the player in 14 day in total that a month for an exchange. i ask why so long when i was told that it was being on three different call and thay said thay would transfer my call and thay hung up the phone . i call back to speek with a manager and i was told there was not one there. and thay would not transfer me to the dept i needed. So i called sony corprate office and thay got a rush put it. I will never buy another sony product . what a nightmare!