Sony Music System

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Category: Entertainment

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India

Sony Music System Reviews

Anjali Agarwal April 27, 2011

service by orbit electronics

COMPLAINT AGAINST ELECTRONICS.
We had given a music system(reg. no. 6103319) to Orbit for service and repairs. We were given an estimate for Rs 4000 approx. They informed us that parts would come from overseas and the system would be ready in 2 weeks. After 2 weeks when we inquired, they said parts were not adequate for the system and now the new parts would cost 6000. After 3 weeks we spoke to Ms Neelima and she said if you donot want it, you can take the system back.
We agreed to go ahead for the repairs. Theywere to inform us in a week. We were told that the guarantee would be only for a month. We told them we were travelling, so how could we check the system.
After keeping the system for more than a month, we still donot know whether it is repaired.Sony is such a reputed brand.We donot expect such behavior fron their service providers. We would be grateful if Sony can expedite this complaint.

HimanshuJoshi September 27, 2009

Not getting proper service response

I called the service center for a servicing for my Music system on the mid of August and was told that an engineer will visit on the coming Friday. On Aug 20 I took a leave from my office and waited the whole morning when no Sony engineer turned up I called and was given a number to directly call the service engineer who told me that he will be attending the system at around 3PM At 4 PM when he didn’t come I called again and was told that it will be difficult to attend that day and a11 AM Sunday time was given.

On Sunday I waited till 2 PM and called the service center again and was told that the engineer is on his way. Till 6 PM when nobody come I called and was told that too much work prevented him from coming.

The went on for a few more days and I stopped calling them. Finally the engineer from Sony visited me on 12th September and took the set away.

I received a call on 24th September that the set has been repaired and shall be delivered on 25th. I called again to confirm (one Kuldeep confirmed that he will be delivering the set the same day). Again I took early leave and came to home. When no body turned up till 4 PM I called the service station and was told that the engineer has already left and I waited and waited but no one came.

I called the next day and was told that the set will be delivered on Sunday and I am waiting……