I bought a 2000 dollar television w/ 5 yr extended warranty and can't get hold of the company. I'm in need of repair service under warranty . Doing a little research I came up with the parent company. Accoona corporation .Was wandering if there is any thing I Can do?

I purchased a 36 inch Sony Television as a Christmas present for my family. Less than 3 months later the television is not working and I am getting little help to resolve this issue.

This poor level of quality with any product is unacceptable. Also, not taking ownership or showing a sense of concern is certainly something that will direct my purchase decisions in the future.

Had one big problem with Sony repair service already and in about another 5 monthes got just another one.
First, after about 5 - 6 monthes of buying sony netbook, the hard drive died, so after two monthes of hard trying to get any help from sony finally they took my computer and changed the hard drive. After being in their service the battery started falling out, so the netbook was switching off suddenly during its using. So we wrote to the customer service again. this time it was even much more harder to get their attention, they were ignoring our e-mails or just promising to send somebody to pick up the netbook, but nobody came and they were saying that a courrier came but didn't find us. many many times we wrote to them with absolutely no effect. after more than 2 monthes i wrote a big complain and only after this we finally got their help, not too fast though. after some more time they finally picked up the netbook for repairing.
When it came back, it had a paper with it where it was written what they had done: changed bios, changed problem software (???), changed a hard drive. And no one word about a battery.
I'm an IT specialist and I do NOT understand what what the reason to change a working hard drive to solve problem with a battery?? To my question why they changed it, they told me "it didn't pass our tests".
But that one was just changed few monthes ago in their repair service and supposed to be a new one! So apparently in the repair service they don't put new or good details and it had a defect.
So I wonder - do they put defective hard drives into sony netbooks from the beginning? or do they put defective hard drives in the repair service?
And being once repaired a netbook will never be ok anymore?
And before all this I was planning to buy a big expencive notebook from sony! But Thanks God I bought a small netbook first, so I lost with it much less money than I could!! Of course now big comp I'll buy from another brand.
For sure, it was the last time at all when I bought something from Sony. Never going to make this mistake again!

I purchased a top-of-the-line Sony television and paid a fortune for it only to have it short circuit on me in less than two years.

Now it is going to cost me the price of a new TV to fix it.

I think it is a con. Sony should be reprimanded for constructing the poorest quality electronics and marketing them as high quality.

They must purposely be trying to entice customers to throw their money away by purchasing a product and then have them need to purchase a new one shortly after it breaks.

In short, I ordered a camera for my boyfriend's birthday only to realize that it was the wrong make and model. Customer, error, I know but generally it's customary for stores to allow you a 30 day return period, especially on the purchase of expensive electronics. I immediately went online to the sonystyle.com.au and filled out a form requesting information on how to proceed with returning the camera. The automatic message assured me that someone would get back to me within 48 hours. When no call came and no email was sent I called the customer service number and spoke with a representative.

He was a polite chap but wasn't really informed on the proceedings. Every time I would ask a question he'd put me on hold only to come back with some ridiculous reason as to why I cannot return the unused, unopened camera. After spending several minutes maintaining my position it became clear to him that I wasn't happy and wasn't going to go away. He then told me I could email [email protected] as the service department does not take phone calls—bad sign right away. He told me service would be prompt, not so. I still haven't received the results I'm looking for and the email exchanges are below. I'm still waiting from a response.

Sent at 4:22 PM (GMT+11:00). Current time there: 12:22 PM. ✆
to [email protected]
date Wed, Feb 16, 2011 at 4:22 PM
subject H200124691
mailed-by gmail.com
hide details Feb 16 (2 days ago)
Good afternoon,

I have just spoken with you customer service representative, J,
regarding a return of a camera I purchased through your online site
sonystyle.com.au. He said you be better able to assist me with this
process.
The camera remains unused, untampered with and unopened. I will not be
using this camera as it is an incorrect model. I would like a full
refund for the camera in the amount of $279.

Per your Terms of Sale:
"Unless you notify Sony to the contrary by telephone, facsimile
transmission or telex within seven (7) days of delivery and such
notification is confirmed in writing within seven (7) days of its
receipt by Sony, the Products shall be deemed to have been accepted by
you as being in good condition and in accordance with the Sale Terms."
I received your product last Thursday (10/2/11). I had written to your
customer service department through your website over the weekend
requesting assistance. After receiving no response I called your
customer service line, where I spoke to J. He has informed me
that you will not accept the return based on the fact that the seal is
broken. I informed him that there is no seal, the package remains
unopened and I simply want to return it. He again liaised with your
department to then be able to tell me you would offer me an exchange
for the correct model. I do not want an exchange, especially with a
company who's return policies are as poor as yours—not to mention your
customer service. I can't even speak with a representative of your
department over the phone? I have to, again, write you an email to let
you know of my dissatisfaction?

I'm sorry, but I find this to be a poor business model. Please refund
me the full amount in exchange for a perfectly brand new, untampered
camera or direct me to someone who would be of better assistance.

Sent at 9:12 AM (GMT+08:00). Current time there: 9:24 AM. ✆
to Customer
date Thu, Feb 17, 2011 at 9:12 AM
subject RE: H200124691

Hi *****

Thank you for your recent enquiry.
We would be happy to arrange a return on your product for exchange only. Unfortunately we cannot refund for incorrect choice.

Please advise if you would like us to proceed.

Regards
*****

sender-time Sent at 11:01 AM (GMT+11:00). Current time there: 12:26 PM. ✆
to "Sony Style (AP - Australia)" <[email protected]>
date Thu, Feb 17, 2011 at 11:01 AM
subject Re: H200124691
mailed-by gmail.com
hide details Feb 17 (1 day ago)
Hi *****,

Thank you for getting back to me. I do not understand why you cannot
refund me based on incorrect choice. Customers make errors all the
time when purchasing products—it's part of the business. You have to
be the only company I've ever heard of that does not refund a customer
for notifying you of the error immediately. Is there someone else I
could speak with? Please advise.

sender-time Sent at 12:08 PM (GMT+11:00). Current time there: 12:26 PM. ✆
to "Sony Style (AP - Australia)" <[email protected]>
date Fri, Feb 18, 2011 at 12:08 PM
subject Re: H200124691
mailed-by gmail.com
hide details 12:08 PM (18 minutes ago)
Hi ****,

I haven't received a response to my email from yesterday so I am just following up. I appreciate that you're busy but I'd really like to speak to your supervisor, so please just give me the contact information and I'll leave you alone.

Regards,
****