For the past 25 years I have purchased only Sony products for my home (TVs, VCRs, DVD, Sound Systems, etc.) because of what I thought was the high quality of the products and the fact that Sony would stand behind their products. Imagine my total frustration and surprise at finding that the first time that I encounter an issue with Sony products and Sony would not take responsibility and assist with what is clearly a design defect or a manufacturing defect of their products.

I purchased a KDL 52 inch Sony Bravia TV, 11 months and 27 day ago(the day after Thanksgiving on "black Friday" 2009, didn't even get the TV for a week because they didn't have one in stock. Right before Thanksgiving of 2010 I noticed digital lines or pixilation on the screen. Called customer service and was told they told me that would have to pay for a Sony authorized tech to check it out at a cost of $135 dollars. After alot of complaining they agreed to have a tech come out and look at the TV. The Tech took one look and said he knew what the problem was and has seen it in other Sony TV's. It needs a new LCD panel at a cost of over $2500. I only paid slightly less than $2000 for the TV 11 months ago. I contacted Sony customer support again and because it was out of warranty they could not help with the repair. They did offer to sell me another TV at ~25% discount from what I could purchase it on-line. They wanted me to pay another $1500 on top of the $2000 and I would get to keep the old TV. My other choice would be to pay for the repair since it was out of warranty.

Did I mention that I had one week to make a decision or the offer is rescinded. The LCD was advertised to last for 60, 000 hours, that is 2, 500 days or almost 7 years running. I'm sure in the 17 months I had the TV I put less than 2, 000 hours on it. Sounds like fraud to me and Sony should be held accountable for selling faulty LCD panels. Sounds like a class action lawsuit just waiting to be filed. One more former Sony customer that can't wait to tell people never ever buy another Sony product.

I purchased a DVD player from Sony and I asked if I can test the specific item I wanted to purchase, as although it indicates that it can play certain formatted disks I wanted to be certain. I was informed that I had to purchase the DVD player and it can not be tested for me in the store. When I tested the new item at home it does not play the dvd formats as indicated on the outside of the packaging, hence I have to return the item to Sony at my cost and go through the process of getting a refund. This is extremely bad customer service and false advertising as the item sold by Sony is not capable of performing as advertised by Sony. Is there not a regulating process that items are tested in accordance that they can actually do what is advertised??

I bought a notebook from Sony Malaysia's agent on 13-02-2010 at Midvalley.In June 2010 there was a problem with the notebook's hard disk. I sent the notebook to Sony Malaysia's service centre in Midvalley somewhere in June 2010 and after leaving the notebook with them for about a week I was informed that there is nothing wrong with the notebook's hard disk.On the 03-01-2011 the hard disk refused to boot and since I am working overseas in Abu Dhabi, United Arab Emirates I sent the notebook to Sony's Middle East Agent for repairs as I assumed it would be covered by the manufacturers warranty since the notebook is less than 12 months old.The Sony agent in Abu Dhabi informed me on the same day that the hard disk in the notebook has spoilt and needs to be replaced but they were unable to do it because I was informed by the Sony representatives both in Abu Dhabi and Malaysia ( By phone) that the manufacturers warranty for replacement of any faulty parts is only valid in the country of purchse (i.e Malaysia) but there is a free 12 months international service warranty .This information should be informed to the buyer before the product was purchesed and not when there is a fault with the product.It means that if a tourist from Europe were to purchase the same notebook that I did and if it broke down or malfunctioned in his home country then the tourist will have to fly to Malaysia to repair the notebook.Does this make any sense or not? Please advise

I purchased a laptop (model US-VGN-SR90LBOM) on 12/29/09. It was delivered a few weeks later. Since then, I have had 4 service calls, each resulting in my inability to use the computer for weeks at a time.
Most recently, on 12/17/10 I contacted Sony to tell them that the hard drive had crashed. (This was confirmed by a data restoration company which I hired independently to restore whatever data they could.) Sony represents that within 3-5 business days, someone will contact consumers with issues to fix the problems. On the 5th business day, I began calling Sony to inquire as to the status of my repair. I called Sony each day and was told that the hard drive was shipped to the company that Sony contracts to perform the actual service.
On 11/24, 7 days after reporting the hard drive crash to Sony, I asked Sony that my issue be escalated. On 11/26, 9 days after reporting the incident and still not receiving even 1 follow up call or email from Sony, I finally contacted the service company who told me that no parts had been shipped by Sony. Later that day, I went to the Sony Style store, with the laptop and requested help. I was told by the store that they would escalate my service request and test my pc, so I left it with them.
On 12/1, a full 14 days after my 1st call to Sony, the store rep told me that Sony had not yet given an answer as to when my computer would be fixed, although, he did learn that the hard drive was on back order. At this point I told the store rep that I could not wait any more for my computer. I also called Sony and told them that I was going out to buy another pc, as I could no longer wait for them. I then returned to the SonyStyle store and picked up the laptop.
As this was now the 4th issue requiring service on a new laptop, purchased directly from SonyStyle.com, which was less than 1 year old, I am entitled to a refund of my money. I told the rep that I wanted a refund, as I could not work anymore without a pc and would now be forced to go out and buy another. I then purchased another computer and was up and running later that day.
On 12/3, now 16 days after my 1st call to Sony, the service company called to tell me that they had received a hard drive. At this point, I reiterated that, this was the 4th issue requiring service on this pc, after spending countless hours calling Sony and visiting the SonyStyle stores, not receiving any calls or updates from Sony, and being without my pc (necessary to run my business) for over 2 weeks, I had already purchased another pc and wanted my money back.
I still can't get a return call from Sony.

hi
sony india
i have purchaged sony vaio VPCEB14 FROM BBSR.
after 3 month there shown mother board problem then lan port.
the service also not good .
for small problem they takes one month.
till now my lan port is not working so complain such type poor quality and poor service.
Finaly pls take care this type of situation and further will not accept this type situation from ur sony india.
otherwise i will case against sony and service center also
thank you
jagan
bbsr
orissa
india