Complaint work order # w54npw22


My name is Ellison Johnson i sent my sony sub woofers to get repaired at your laredo location.These people are rude they hang up on you when they have nothing to say to answer your questions.they have been giving me the run around on getting them fix. I have spoke to two supervisors and three reps after two weeks they told me that i should recive them i did not get them.So i call them they said i will get them by the end of that week so now its three weeks and still no speakers.Now they said they don't have any replacement speakers to ship out that they are going to send me a check for the speakers and now i have to wait three weeks for that.They should of told me that from the first week i talk to them that they had no extra speakers.I should of know that this was going to happen after reading the consumer reports.All the bad things they say about the repair department.I will never buy a sony product again because if it breaks you have to wait two months to get it fix or your money back.They do not live up to there warranty.It said ten days not two months.

A few months ago Sony released update 3.10 for the PS3 and it ruined my PS3 and thousands of others. I filled out a BBB complaint and Sony refused to answer. (Sony is not a member of the BBB, how convenient for them). I see on Sony's website that this happened to many, many others.

I will NEVER BUY ANY SONY PRODUCT EVER AGAIN. That's right Sony, lifetime boycott here by me and my entire family and a large group of friends.

May Sony go the way of toyota and be busted big time! Sony sucks! All of Sony's products suck! I wouldn't use a Sony product to wipe my rear!

ONLY A COMPLETE SUCKER AND MORON WOULD EVER BUY A SONY PRODUCT AFTER WHAT THEY PURPOSELY DID TO THEIR PS3 CUSTOMERS!

Hey FCC, how about doing your job for a change? The Sony update was sent over the internet, does not the FCC control the internet? I would say the FCC does not do anything! Please prove me wrong and bust Sony...if You've got the power and the balls!

BOTTOM LINE: SONY PRODUCTS ARE ONLY FOR LOSERS! BOYCOTT SONY AND ALL OF JAPAN, THEY ONLY MAKE JUNK! FACT!

i am bought camra before 8 month its not gone any water but Bangalore
sony services center has declared my camra has wet by water. its not under covered by warranty. but in front of 10 people i had been taking
snaps after 5 snaps the camra automatic not showing the display.camra under 3 years warrenty.
kindly do the need fool.

help me

[email protected]

I’m and Electronics Engineer, power user and hardcore gamer, been into computers since I was 14, my first computer was a Sinclair ZX81.

On October 19, 2008 I bought a Sony Vaio VGN-FW285J ( nearly the same as the one on the video but for $1700 with bluray burner) at the J&R Store in Manhattan. The laptop worked fine for a couple of months. One evening, while playing a game, the laptop suddenly shut down. I tried to turn it on but it failed to respond. When touching the keyboard you could feel the laptop was hot. I assumed the computer had turned off as a result of an overheat protection measure. I waited five minutes and turned the laptop on without any problems. I resumed playing the game and the same thing happened. This time the computer shut down after playing for 5 minutes.

I bought a coolerpad for the laptop. The problem seemed to have disappeared. As I live in Costa Rica, and the guarantee is only for the United States, I decided to continue with the coolerpad until I had a chance to go to the States and take it to support. As time passed the problem reappeared to the point that I was not even able to use the laptop normally, the keyboard freezes and the laptop shuts down a few minutes after being turned on, no matter what I do, even with the coolerpad.

I was able to go to New York in October 2009. I took the laptop to Sony Plaza, under guarantee coverage. Support there was very professional, I told them that I thought it was an overheating problem and that I lived in Costa Rica where temperature was at least 10 celsius degrees higher than in New York. They added a note in the repair voucher, . In less than a week they called me back saying they had repaired the laptop and that all was ok. I picked up the laptop and was told they had changed the fan. I tested the laptop and it seemed to work fine. When I arrived in Costa Rica, I turned on the laptop and after 15 minutes of work it shut down as it had been doing before taking it to support.

Lucky for me I had a friend going to New York the following week. I gave him the laptop and he again took it to Sony Plaza. One week later my friend picked up the laptop. He was told the motherboard was changed. When I got back the laptop in Costa Rica. I was surprised to find that after running the laptop for 10 minutes it shut down!!!

Sincerely, I don’t know what kind of technical support SONY has, twice I’ve taken the laptop in for repair, twice I have been told parts were replaced and twice I have found the repairs ineffective.
Now, I sent it back for a third time, and they say it has physical damage and that voids the warranty, what physical damage?? The laptop was physically perfect all the times it was sent to SONY.

SONY are a bunch of scammers.

DON’T BUY any SONY product, if it works you won’t have a problem, but if it fails under warranty forget to have it repaired, they will have you hours at the phone talking with a bunch of retarded people that won’t help you, and even if you take it to repair and explain them what happens with all kind of details they won’t repair it.

If you think you are paying for a quality product and costumer service you are being fooled.

DON’T BUY SONY!

Guys I had to write this. I have a 50" Grand Wega it has great color but the thing had a problem with the card that drives the lamp $225 after I bought it (at about 6 months.) So Sony fixed that one.

I then had this blue blob start in the upper right corner of my screed right after the warranty ran out. This was a $700 (Color engine).

After researching and many, many calls, I found that they had a class action law suit for the previous TV (similar or same color engine). Sony told me that after paying $3000 for the TV they felt the eighteen months use I got out of it was enough.

If you are still reading, after contacting the attorney in NY city. I received a phone call that they would repair it. To this day I don't know why. The lawyer told me that he was a small firm and could not go against Sony again tho he had won!

But, every 12 - 18 months like clock work I have to replace the Lamp Driver card (at $225). I've now replaced three. It gets trashed the nexted time.

I will never never by Sony again.

By the way do your homework I was told that one of the other firms uses Sonys electronics. Sorry I don't remember the name.