Okay so I bought a brand new Playstation 2 game. I hadn't had time to play it and 2 days later I stop by my friend's house to play it on his Playstation 3. He sets it up and as I'm about to play it shuts off. He can't get it to turn on. Many people have had this problem

http://www.youtube.com/watch?v=TVXzN7jCcRA

The damn thing won't even turn on to eject my disk, so my friend has to send it in to get it fixed. Because Sony doesn't offer extended warranties my friend had to pay 150 dollars to get it fixed. Reason one Sony is a horrible company.

So after 2 weeks he gets his system back, and he calls me and tells me my disk came back, but it was dirty and scratched. My brand new out of the box game is scratch because some underpaid Sony goon just yanked it out of the system.

So I tell my friend to call Sony and get them to fix it. He calls them and later tells me that the Sony Customer rep. told him to call the Sega hotline for a replacement. First of all it's not Sega's responsibility that a Sony tech screwed up my game. Secondly they say they replace Sony disk but not 3rd party disks. This means they've screwed up people's disks before. Sony's policies are so blatantly dishonest at this point I'll never buy another Sony product.

After a long fight with Sony's essentially non-existent customer service, they finally told me to send the game to a specific address. I sent the game to the address and after a couple days they sent it back claiming it was a 3rd party game and that they couldn't do anything. I sent them the original invoice with the game, clearly showing how much I paid for the game.
In other words, they knew what the game cost regardless of whether or not it was a 3rd party game. A brand new game scratched up by their techs and they claim it's not their fault because it's a 3rd party game?

Sony is the most dishonest company I've ever seen.