I’m writing to you to say how very disappointed that I am with the Sony customer
Service that I have received; I have been long time Sony supporter for years
Now, I have purchased over 8 Sony high end TV sets and other Sony products. My
Last purchase was the Sony KDS-70Q006 Qualia SXRD unit that cost nearly
$11.000.00 as you know this was one of your flagship models, I purchased the
Qualia unit on 11/03/05

This unit carries a 3yr standard factory warranty, which is still coved. I have
Been trying to buy the extended warranty for this unit for over a 2week now, I have two friends that bought the same unit
About 4 months before I did and just recently purchased the extended warranty
Without any problems, they only had about 2 weeks left on the factory 3yr
Warranty, I have called the same phone numbers they called which is
1-866-618-5776
And I have talked with Kelly at ext #### and David at ##### and a John, I can’t
Get any customer service rep to call me back, my last call was with Kelly whitch
She was told by buy somebody in the office that they could sale me the warranty,
They just have to figure
Out have to enter it into the system. This is very disappointing, not only
That, but not to return any of my calls, that's not good business for Sony and
Customers liked me.

The only decent service rep that I have spoken with is the team at the Qualia
Support center, at 1-877-782-5423 they have be very understanding, and they are
The ones that gave me the number to call, it’s the same number my friends called
Also and was able to
Buy the warranty.
My last conversation was on 7/24/08 3pm with John and Daniel still no call back.