I bought Sony Vaio with S/No. 27507178 7006513 on 12/June/2010 model no. VPCEA23EN.

The reason as to why I bought Vaio was because I had trust in Sony as a brand. It’s been a very tough journey ever since I bought this Laptop. This has got an Operating system problem.

On an average after every 20 days the Operating system of the system is crashing with the following notifications:

Runtime error

1) C:Program filesSonyVaiogateVaiogate.exe

This application has requested the runtime to terminate it in an unusual way .

Please contact the application team for more information.

2) C:WindowsSystem32ConfigSystem profileDesktop refers to a location that is unavailable. It could be on the hard drive on this computer or on a network.


I have contacted Vaio customer care and got the Customer ID 6213482 and 6406160(For the same problem)

They provided me with the contact details of one of your OUTSOURCED SERVICE CENTRE Jaypee Electronics, Noida

I have handed over my laptop to them for repairing on 24/10/2010. They changed the Hard disk and returned the laptop on 29/10/2010.

Within next some time OS crashed once again. I once again approached Jaypee Electronics on 14/11/2010 to get the laptop fixed. They returned the laptop on 21/11/2010 after COMPLETE FORMAT and the system has crashed once again on 23/11/2010. The service centre people are clueless about the problem.

Now I WANT SONY TO REPLACE THIS DEFECTIVE LAPTOP.

I have tried enough to fix this laptop however of no use. Now kindly replace this defective laptop with a working one.