From: ankit.shah [mailto:[email protected]]
Sent: Wednesday, October 27, 2010 3:54 PM
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'; '[email protected]'
Subject: Laptop Complaint for Model No:- VPCEA23EN


To whomsoever it may concern:

Here by, I am seriously complaining about the SONY Product (SONY VAIO LAPTOP : Model NO:- VPCEA23EN). Hope, you will pay serious attention to Customer’s complaints.

Within few months of purchasing SONY VAIO Laptops, me and my friend have got serious problems and details for the same are given below.

Name: Ankit Shah (Invoice attached)
Address: - E-6/12, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- 9426343879 (Mob) & 02646 203071 (O)
Product purchased:- VPCEA23EN (VAIO LAPTOP)
Date: - 21st July 2010
Invoice no.:- 1489
Dealer’s Name: - VAMA PACKAGING, Baroda
Complaint No (PBR): - 29019
Date of Service:- 17th September 2010
Date of Delivery: - 29th September 2010

Name: Pinkal Mistry
Address: - E-5/11, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- 9979977649 (Mob) & 02646 203127 (O)
Product purchased: - VPCEB14EN (VAIO LAPTOP)
Date: - 28th March 2010
Invoice no.:- B3532 (Sr No. – 275234847003937)
Dealer’s Name: - Sony Centre Akota, Baroda
Complaint No (PBR): - 31522 & 35882
Date of Service:- 3rd May 2010 & 7th Sept. 2010
Date of Delivery: - 8th May 2010 & 15th Sept. 2010


With my very disappointing experience with SONY, India, I am writing this mail to complain and to challenge your brand excellence.

I purchased SONY VPCEA23EN laptop worth Rs 42130/- in July’10. Within one month of this brand new laptop purchase, my hard disk got crashed and I lost all the important data.

As per advice from SONY CUSTOMER CARE REPRESENTATIVE, I handed it over to SONY CENTER (Rainbow Services), Surat, Gujarat on 17th September 2010 for investigation of the problem I faced in hard disk. SONY CENTER handed me back my laptop but surprisingly, the whole hard disk was changed..! This means, I will not be able to recovery my lost data at all.

Upon asking the reason for this, I was told by CCR that SONY is facing the problems in the laptops in which, SAMSUNG HARD DISKS have been installed and it has been replaced now.

Disappointingly, I relinquish my disputes just on SONY name and I started my work again on the same laptop with replaced hard disk. Now, again yesterday, on 26.10.2010, my hard disk got crashed…!!! And this has been confirmed by SONY CCR…! Again, I have lost all the necessary data. This is not accepted from SONY at all.

Now, here by I am seeking answers from SONY, India.

Within 3 months of purchasing brand new and costly laptop from SONY, two times the hard disks have been crashed and I have lost all the important data meanwhile.
Due to technical faults in SONY products, why should customer suffer the problem even though paying the full price?
Having spent considerable amount and looking at the importance of my work, I can not afford to spare myself without laptops during the time I hand it over for corrections to SONY CENTER frequently.
This kind of problems I am facing within 3 months for the 2 times and now we can not trust on SONY’s name that, this will not happen again.
If particular supply of the SONY has the problem, then SONY should discontinue or recall such kind of products proactively without wasting customer’s important time, money, patience and trust.

Other then above mentioned problems in me and my friend’s case, my another friend also got the problem in SONY VAIO LAPTOP : MODEL NO. VPCEB24EN (Invoice attached).

In this particular problem, VAIO LAPTOP of my friend was awarded with faulty CD/DVD drive for which he gave back to the SONY CENTER that particular faulty laptop and again got it back after correction.

Having fed up with such repetitive problems occurring frequently, now I can not continue with using your product as my important data are always at risk using SONY laptop. Most importantly, I can not trust this product of your now.

Seriously speaking about SONY Products now, above mentioned three cases have made me to believe very firmly that I SHOULD NOT RECOMMAND “SONY” brand to any one.

Please proceed to refund me back the amount I spend to purchase this horrible laptop. Hope, you will take this matter very seriously as it is directly affecting to your brand name and it will surely damage your brand name with such kind of experience.

Above mentioned three cases, if you have taken under your consideration, you will surely see the lapses in the SONY’s product quality offerings to the customers.

So, please without showing me other solutions or instead of apologizing for the same, REFUND ME BACK THE AMOUNT I SPENT failing to which will make me to take further actions.


Regards,

Ankit Shah & Pinkal Mistry
Birla Cellulosic (A Unit Of Grasim Industries)
Kharach, Kosamba (R.S) – 394120
Dist. Bharuch, Gujarat