Dear Sony Vaio,

I am Ma Thet Mon Aye and I am writing this letter for the sake of your business.
I am an international student from Myanmar who is now styding in UCL (london).

I have bought VGN CS36GJ in this June 2009 in Singapore before I set off to London . And after 4 mths, I got the fan noise problem. It is really heavy noise that it irritates me alot.I am a computer science student who chose Vaio over Mac and I have alot of Sony products with me.

I bought it from Singapore and added IRSP which I thought is international warranty because of the sales person who told me that covers the warranty for UK too.
However, I found out that it don't cover in UK but in other countries.

I am shocked.I thought Vaio is an international brand which will cover its warranty everywhere.I mean at least the parts if the service fees cannot be covered.More, it is not even 6 mths yet to get the fan noise.

Addition, it makes me dissapoint alot that Sony Service Centre which cost me more than 20 GDP to call since I have to call everytime and they always reply me after 3 days and call me during the lectures leaving voice msg to call them back.You know, in UK, to call to Sony is not easy it cost me 35p even while I am waiting a stuff to hold my call.It really pissed me off.

They quote me for 200 GDP since my warrenty is not in UK. It is alot for a student like me.Plus, it is not my fault since I don't even do anything yet.I have checked out the shipping rates with FedEx, it will cost me around 200 for shipping to Singapore and get back from Singapore which really costs me alot and I am now in the corner.

I guess this will be my last Sony Laptop. I will never choose Sony again. I will never think second time. I was disappointed like this.

If there is no service that will do as a compensation for CS series, I guess alot of customers will go away too.

The fan noise problem is even on youtube.
http://www.youtube.com/watch?v=i9vHLwAbFxU&feature=related

Please check it out.The product is bad and customer service is expensive with worse and not consider for a customer who is a student.

I think if there is nothing that will do as compensation for me, I will not even choose Sony products again.

Best Wishes
Thet

Have very serious unjust treatment related with vaio Europe support service. Related with this subject I have to send my complaints and problems to japanese responsible unit. Please send me emergency contact details of this responsible unit... Because, my problem that is related with vaio euro support, european support unit is not volunteer to give me contact details of japan headquarter... I am a client in Istanbul Turkey, I am writing this letter so sadly and desperately. I buy a vaio note book and after than I have some problems with it and it’s already 45 days I give it to the Sony European service without a clear answer. The problem is after 2 weeks I buy it, I found some problems in the notebook, from that time and the next one year l at least call the service 300 times and still not any response and I got their announcement 14th may that they agree to take the notebook to Belgium for repairing, then I give them the computer. After that I still not get any useful information or responsible from them and ask them the contact of the center office of Sony company in Japan, but sadly they don’t give me. After than I found this fax number. I always believe Sony is the most magnificent company and it will bring us the best service. But now, I am really disappointed .so and desperately hope you can help me to solve my problem.