Sony cancelled the order, but still charged me and shipped the accessories!

I ordered $3000 laptop and accessories, and when they said it would take 3 weeks to deliver, I thought that was a bit long. But ... I love the sony ultra-portable laptops, so I thought it would be worth the wait.

On the day the computer was supposed to be delivered, I got an email that said it was discontinued and would not be delivered. I was TOTALLY bummed, because by that time I had already WAITED the 3 weeks. Couldn't they have known it was discontinued when they accepted my order and charged my credit card??

To make bad matters worse, Sony didn't cancel the accessories for the computer when they cancelled the computer!! Hard to believe, but they charged my card and shipped the extended life battery, but I don't have a computer to put it in!! I also have an external hard drive, and a carrying case for a video camera. I never got the camera or the computer. Absolutely stupid, and totally frustrating!

I have spent hours on the phone with Sony. Their sales department is in Phoenix, and all the guys there sound slick, cool, fun (kind of a "frat-guy" coolness). But when you call customer service, they are all over the planet, and they speak English as a second language, and they are rude and totally innefectual.

I'm now 5 weeks out from the order I placed. I have $1000 in charges on my credit card, but no computer. I have to send back the accessories that they shipped *AFTER* discontinuing the computer. This entire nightmare has straddled a billing cycle, so I have interest charges on my credit card.

The only thing that Sonystyle has offered me to compensate for the trouble is FREE RETURN SHIPPING ON THE ACCESSORIES that they should have cancelled when they cancelled the computer.

Sonystyle has good equipment, but unfortunately it is like a bad dysfunctional family to deal with them. Everyone gives you a different answer. No one is responsible for the order. No one ever looks at anything with any common sense. They sent me an email address for their corporate area where I could send a complaint, but one week later there is no reply from them at all.

Total losers. After 6 years of using their laptops exclusively for my medical software company, I will never consider buying from Sonystyle again!