Soulmates

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2 stars
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1 stars
(2)
Category: Family & Pets

Contact Information
800 E. Northwest Highway • Suite #500, Palatine, Illinois, United States

asoulmate.com

Soulmates Reviews

avilla August 16, 2010
Service is a scam
Please save yourself the headache and inconvenience of being lied to by the owner and employee(s) of this business. The service is an absolute scam in which Tracy promises the world with of course minimal, if not 0 return. Once they receive your money or have it directly withdrawn from your bank account they mysteriously vanish, i.e. do not answer/return calls. The dating service was to provide several different people whom match the desired traits and characteristics discussed during the initial consult. None of the people (three over the course of several months) sent matched the criteria discussed and all of them admitted they did not believe Tracy's service was ideal and that they felt ripped off as well. Currently, I am attempting to negate this contract but the service continues to deduct money while providing no communication from Tracy and her employees and any new dating matches.

According to the BBB, this business rated an F due to
* Failure to comply with arbitration decision or mediated settlement.
* 42 complaints filed against business
* Failure to respond to 4 complaints filed against business.
* One complaint filed against business that was not resolved.
whatswrongwiththiscompany August 24, 2009
seeking other complaintants
The general complaints that have been registered against this company with the BBB include: Advertising misrepresented a service, unauthorized credit card charges, failure to honor a contract or agreement, failure to provide promised support or assistance, failure to respond to phone calls or written request for assistance or support, product quality issue, failure to provide promised refunds exchanges or credit, failure to honor refund exchange or credit policies. Along with sales presentation complaints, including: misrepresentation of product, misrepresentation of service, and failure to disclose key conditions of offer. There were also 10 service complaints, including: failure to honor the service estimate or agreement, and improper or inferior service. Along with a number of "unspecified" complaints.

I'd really like to hear from anyone else who's had any similar or other negative experiences with this company.

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