HI. USED THIS DEALER FOR A RECALL SENT FROM CADILLAC. I MADE AN APPOINTMENT AND AFTER A FEW DAYS I CALLED TO SEE IF THERE WAS A COURTESY CAR AVAILABLE, SAID NO, AND SAID THAT THEY NOW NEEDED TO ORDER PARTS BEFORE I CAME IN. OK DO THAT CALL ME AND SET UP APPOINMENT AGAIN. NEVER CALLED AFTER 2 WEEKS I CALLED AGAIN, THIS TIME SAID OH NO WE DONT ORDER PARTS 1ST, YOU COME IN AND WE SEE IF U NEED THEM THEN ORDER, MIGHT TAKE 5 DAYS TO GET IN. OK TRY IT THIS WAY AGAIN. GO IN WAIT 30 MINUTES TO GET WAITED ON IN SERVICE BAY EVEN WITH APPOINTMENT. TELL ME IT WILL TAKE AN HOUR OR 2 TO FIND OUT. AFTER WAIT THEY SAY IT NEEDS RECALLED CATALYTIC CONVERTER TO BE ORDERED, WAIT WOULD BE 5 WORK DAYS. ASKED HIM TO PRICE A BACK LIGHT OUT TOO. NEVER DID IT OVER THE WEEK, ASKED 3 TIMES OVER THAT TIME AND HE FINALLY DID IT. WHEN I FINALLY PICKED IT UP THEY HAD MESSED WITH MY ROOF ANTENNAS (MAGNETIC CELL REPEATER/GPS/FAKE 1 FOR HIDDEN KEY, DONT KNOW WHY, HAD NOTHING TO DO WITH CATALYTIC CONV. .
HAVE NEVER BEEN TO A DEALER EVER WHETHER IT WAS A FORD OR JAG OR TOYOTA THAT DIDNT CLEAN YOUR CAR AFTER A WEEK LONG SERVICE COSTING 1000s, THEY DIDNT BOTHER EVEN AFTER LEAVING IT OUTSIDE FOR THE 8 DAYS. NOT A VERY GOOD EXPERIENCE. WILL NEVER USE THEM AGAIN. WILL USE THE NEXT CLOSEST DEALER ON A COUPLE MILES FARTHER IN THE OTHER DIRECTIONS IN TUSTIN. SAD WITH THE CAR DEALERS DOING SO BADLY RIGHT NOW AND FOR THE LAST COUPLE OF YEARS THAT THEY DONT BOTHER PUTTING IN THE EFFORT TO GET CUSTOMERS LET ALONE KEEP THEM.
THANKS FOR READING