I filed my taxes with these people last year and decided to go again this year. well I live out of state, Sto I called to request to look at my tax documens before they efile it to the IRS. Well the preparer Dylan and his mgr, Steve Little got upset and told me they weren't doing my taxes cause they "don't have time to deal with customers like me" so I asked what kind is that and he said harrasssing them for paperwork basically. As a taxpayer I explained to them that is my right to review what they are preparing on my behalf as well as assigning a PIN to efile. I also found out that no tax service is suppose to file tax returns for military using our end of month LES, which this business does. They filed mine last year using my LES ( I am in the military). When I called to ask again to see my documents today, I spoke to Steve and after the conversation he just hung up in what I felt was a rude way, He didn't say bye, thank you so when I emailed to provide the fax number he requested, I asked is that how they do business and talk with customers and he replied he wasn't going to do my taxes this year and I told him I will report him to the BBB and he replied "I' shaking in my boots"..Just getting very unprofessional with me. But after thinking about it, I realized that not everyone are of human nature and has no respect for others. I am going to report him to the IRS on his practices in that office and spread the word of how he conducts business with those that are not in that area because the same way I came to his business by word of mouth, is the same way I can slow his business by my word of mouth. Karma is a b***h!