From: Narendra kumar TENALI
sha kesarimal champalal 23-7-2009
jain temple street
(post)-TENALI-(A.P.)-522201

Phone: 08644-223052
9440215015


sir,
I had reserved a ticket for 3352 Dhanbad exp.
from CHENNAI CENTRAL to TENALI FOR 18-7-2009 for
2 passengers.The Ticket no is- 21927222.

As on that day the train is running late for more
than 3 hours I cancelled my program and as the time
was already 23.30 (18-7-2009) I had gone to home.

Then on the next day morning (19-7-2009) at 09.47
I approached the reservation counter at chennai central
and asked them for FULL REFUND as the train was late
for more than 3 hours but the booking clerk replied me
that the rule is "train should be late for more than 4 hours"
and despite my repeated request to verify the RULE
he paid me only 50% of the amount by CANCELLATION
TICKET NO-41987768 PNR NO--4308859635.

As the Rule is "FULL REFUND IF THE TRAIN IS LATE
FOR MORE THAN 3 HOURS" I request you to pay me the
balance amount(Rs.192/-) and give proper guidence
to the Booking clerk so that this kind of harassment
does not get repeated with any other passenger in future.
(Bookink clerk at current booking window at chennai central
reservation center on 19/7/2009 at 9.47 a.m.)

Thanking you

Sincerelly yours
Narendra