Southwest Hyundai
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Category: Automotive
Contact Information 39550 LBJ Frwy So., Dallas, Texas, United States
Phone number: 214-694-2700
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Southwest Hyundai Reviews
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Victoria Ri2
September 15, 2009
Awful company
02/02/2008 I wanted to get into a more reasonable vehicle that my 2006 Honda Accor Hybrid and had an appointment with Cheryl at Southwest Hyundai.
I test drove a vehicle, and I liked it and was told what the payments would be, but never the sale price. They asked for my insurance carrier and changed my insurance on the verhicle prior to signing any papers. I was there 3 1/2 hours going over everything except the price and the interest. I had such a splitting headache and every time I tried to leave there was more pressue we will do this for you etc. I could get financing from my bank at 5% interest if they would go thought them, but I was told that I could refinance and it would be quicker and easier. The last paper I was to see and sign was the amount and the percentage rate. I signed just to get out of there, and then I realized what I had done on the way home. I paid 32, 000.00 for a 2007 Hyundaid Santa Fe that Kelly Blue book retails at $25, 000.00. I am paying 9.75% interest which I can not get out of because no bank will lend me that much money for the vehicle. Plus, I just had to get Triple A to come out to jump the vehicle so that I can go to work. I was a fool, I thought that Southwest Hyundai would be reputable, and they have really taken advantge of me.
They also knew I had a splitting headache and used that to their advantage.
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Vernon Rock
February 28, 2009
Bad service
We bought a new Tiburon on a Friday evening that was dirty, needed the wheels changed, and a second key fob. They did not have time to complete the work on Friday and gave us an appointment for Monday at 11:00am. The sales person Kathy, even said she would refill the gas tank then. On Monday they took just over 3 hours to change out the wheels, program a second key fob, and spray scent in the car. No detail or gas, and the original key fob no longer worked. We complained about the detail and key fob we were supposed to get and were asked to come back in on Saturday. Well today was Saturday. We arrived at 11:00am, I asked how long they would need to complete the work. I was told 35-45 minutes. When I asked if he was sure, he said maybe an hour. I agreed to stay that length of time but told him I was not willing to spend another 3 hours waiting like we did on Monday. Just over 2 hours later and half hourly questions by me got us our second key fob, both now worked, and a shitty detail. I had the manager come out and look at the detail - dirty windows, foot scuffs on the console, streaks all over the dash, etc. He apologized and said that they were very busy today, but did not offer any recourse. To top it off, we never got the fill up that was promised either.
In conclusion - FIND ANOTHER DEALER!
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