On April 12th, 2010 at 1pm, a final payment Santander for payment of a car loan.

These funds were received the organization within minutes of having completed this transaction at the Money Gram office used that day. The use of Money Gram was as a result of instructions given to me earlier that day by a Santander agent over the phone.

A call was made to Santander that afternoon after 4pm.
It was then verified by a Santander agent that the funds had been received.

Today is April 27th, 2010.

It has now been 15 days since the receipt of these funds by Santander.
These funds were for the purpose of satisfying the remaining outstanding balance of the loan.

As of yet, the title to the vehicle associated with this account, a 2003 Ford Expedition, has not been received, and is still being held up by Santander.

If an auto loan is paid off using Money Gram, the money is considered Certified.

Again, wire transfers are a form of certified funds. When you transfer money it is paid upfront. Therefore, the money is guaranteed which makes it certified.

According to their your own web page, rules, policies, and regulations;

http://www.triadfinancial.com/customers/customer_faq_ques.aspx
( found two thirds down this web page, under your section on Title Questions )
If your auto is paid off with certified funds - the title is requested to be mailed five days from the posted date.

These fund posted on April 12, 2010.
Certified funds were sent.
The Title was supposed to have been mailed out 5 days later.
The Title should have arrived 11 days ago.

There has not been any reasonable explanation as to why this Title is still being held up Santander.

I requested that this title be expedited immediately, over and over and over again.
As of this posting.
I have been completely ignored.