I am an esthetician in Los Angeles California. In 2007 I purchased a microdermabrasion oxygen machine from Spa De soleil. I immediately had problems with this machine, it simply did not work. I kept calling the company and after being ignored several times i finally decided to drive all the way to Sun Valley and personally hand them this broken machine. After they examined the machine and fond out that I was indeed correct, this machine did not work they suggested to repair it. I was very frustrated to already be having problems with what should of been a brand new machine and insisted they just give me a new one. I did not want a refurbished product. Since they realized I was a serious customer and persistent they replaced the machine, god knows if this was even a new one. After a few months with this "brand new' machine however sure enough I had problems with the humidifier jar. It was broken by the filter and made cracks all across the jar. I wrote a letter and even included photos explaining the dilemma with the machine to Spa De Soleil. However I could not get them to admit and respond to this defect. They wanted to charge me $40 dollars for a plastic cup. There technician however told me that I dont even need to put water in the humidifier jar and can use the machine without it. What nice company support. Now it is the year 2009 and the oxygen infusion piece on the machine suddenly stopped working. I called the company and asked them if they could fix it. I spoke to a man named Alex and he told me if I bring the machine between 9 and 10 am most likely they would be able to fix it in one day since i would have to drive long distance to get to their head quarters. I was there at morning and dropped my machine off and I had to wait in the sun valley area and finally about 2:30 after I did not hear from them I called back and the girl at customer service told me that the machine repair would cost $350 and I would have to authorize it and come back next day to pick up. I was desperate and told them I could not simply leave the machine because I had clients with appointments and I would wait however long it took that day to get it done. They wanted to charge me tax for the $350 service, and after I told them there should not be a tax for a repair service Rena came out and told me that there isn't even a guarantee that they can fix it and they just wanted to charge me $350 to attempt for the service . She then also told me the machine was in need of a part that they did not even have and even if they were to order that piece they did not know how long it would take to get it or how much it would even cost. They left me totally in the dark, I could not believe how much they just wanted to take advantage of my situation. They said they needed to charge me $150 and I paid literally for NOTHING. I still have a broken machine, a whole day wasted from 10-5 and had a horrible experience with them. In short do not ever do business with this company they just take your money and dont care about the service!

Having seen another complaint on here about this company I felt compelled to write my own... I have been purchasing cosmetics for my business from this company for several years and I am now desperately seeking another supplier. Their so called customer service is awful - the staff hardly speak English and seem to be unable to write more than a one word email reply (if you are every lucky to get a reply).
Trying to get hold of certain people on the phone is a nightmare - their telephone system is worse than any I have encountered.

Orders take ages to be dispatched and their shipping costs are astronomical. Their packaging is absolutely terrible - horrible polystyrene loose fill chips all over the delivery van and the products every time. Special requests are completely ignored - don't bother trying to create a customer/supplier relationship with them.

They have also recently added a third extra to their product prices, even to long standing customers. The actual products are good however their glass pump bottles with a metal pump tend to rust after a few weeks.

Anyone on here with positive comments about this company obviously is working for them.