I went in for a haircut, and not only did they do exactly what I didn't want, but they charged extra for a service I didn't ask for. I had no idea I would be charged an extra $20.00 for the stylist to use a "flat iron" on my hair after blowdrying. The thing that really irritates me, is that she didn't even have a flat iron... she used a standard curling iron to straighten out a few pieces.. not my whole head! This could have been easily accomplished using a brush and blowdryer properly. This is supposed to be a quality salon/spa?