PLEASE PLEASE read all these reviews and DO not use Spa serve/Trade Price Hot tubs.It simply is not worth it.We were promised first class service after we visited the warehouse in Rugeley and met with Stuart.We recieved a visit from a surveyor(can't remember his name or car) who assurred us that the swim spa could sit at an angle on cobbles and would easily be able to be delivered and positioned.Stuart then phoned to say that he had a swim spa that had been delivered to the warehouse as an order but the person had to delay the order and did we want it.As my son had been assaulted at school and had suffered a fractured skull and so we could not go away anywhere on our summer holiday-we felt this would be a nice surprise.Stuart assurred us that he would amke it all run smoothly given the circumstances and promised us a pop up TV instaedt of the one on a post.

We did have some qualms as saw a couple of bad reviews on a spa review website-but these disappeared and Stuart assurred us that no problems would occur.We proceded with the order and the swimspa arrived in August on a huge lorry.Two lads arrived with it saying that they did not have the right equipment to move it with and then proceded to use plastic drain pipes which broke.We have this all on video and some pieces of the plastic pipes.The spa serve was wrenched up and terrible cracking sounds were heard.i did phone Spa Serve and was told to let them get on with their job of delivering it.The driver of the lorry said it was the first spa he had delivered and he ended up giving a hand in trying to move the huge swim spa.

We were informed by the head delivery man that the spa could not be used at an angle and that they would be back to commission it.We were not happy at all about the mode of delivery and the huge cracking sounds we heard and noticed cracks in the outer wood.Also when the swim spa was being lowered off the lorry I could see that there was little to no insulation.I contacted Spa Serve by telephone and letter to no avail and then contacted my local Trading Standards who advised me to contact my credit card company as we had made one payment using our Credit card.

We have also been contacted by Stafford trading Standards.

We have been caused so much distress by this company and I really feel that they should not be allowed to continue trading.They seem to have ripped off many people.Surely there must be some way of stopping companies like this.

We have eventually received a full refund through our credit card company after many months of correspondence but are now left with a huge white elephant swim spa in our courtyard which we have had surveyed by an independent Spa company and we have been told it should never be used.

Please everyone spread the word about this unworthy company and anyone reading this before purchasing a swimspa or spa from Spa Serve/Trade Price Hot Tubs then please think very carefully about doing so.Do not become another victim like so many of us have.

We purchased a hot tub from Spa Serve. It is broken more than working. They charge the customer for the privilege of a site visit even though the past are faulty on the actual machine. Everything previously posted on this site by others is absolutely true. They lie blatantly about replacement parts being posted out, they are absolute out and out robbers.

I would never recommend this company to any one.