Dear Aircell management,
I am the subscriber of Aircell postpaid connection since three month and I am sorry to write you that I am going to lodge a serious complain against harassment of consumer by the service provider today.

Your service is quite poor and fail to satisfy the consumer.

I faced harassment number of time due to your negligence. I have taken this connection post paid for my official use (CUG) and three times you have bared my outgoing calls without any reason. some times your executive said it was bared due to non verification of my address after a month of the service. Again they bared my outgoing calls including incoming calls due to non payment on time whether we have not received any bills from your side.

Since 28th June again it was bared due to the same problem (non payment of the bill). after confirmation through Customer care, my credit limit was over and I should go to Aircel outlets to pay the money and then only they will activate my account. Fine! I called a person (collection executive) on 29th morning through customer care and that fellow came around 13.30hrs. I paid the money against my bill Rs. 300.00 vide receipt No. 16685 dated 29/06/2010 and he confirmed me within 02 minute my account will be reactivated.

I was waiting-waiting and waiting till the evening 1900 hrs. and then I tried to call customer care(tried10 times to call customer care but not succeed) But...

Surprised and really surprised that the customer care department was unable to connect through its computerised numerical system and finnaly I was receiving this type of voice" This number is not available".
what a bull sheet.

Due to this type of harassment I was much angry with my family members because I had to to make calls to my officials.

Again I am triyng to call CC since morning today but the same response I am getting.

I called the collection department SS Communication (may be third party) on 080-41105912 at 1011 hrs. based at koramangla Bangalore, and the person said it will be activated within 10 second and stupid me just waiting for the worst action of Aircell.

Why you are making fool to the consumers and also you made a condition on your computerised voice portal that if the consumer will exceed 3 minutes call to customer care then he will have to pay the 50 paisa per minute whether this is CC center and it should be free. Why the people will go for Aircell connection.

Now I am going to the Consumer Court. At the time of new connection you did not mention that your credit limits are such and such and on behalf of this you will face mentally harassment by Air cell.


Warm Regards!

Udai Sharma