I am writing to express my frustration about Spainbookers.com service.

After contacting through email and telephone to confirm shuttle service from hotel to airport and get confirmation and time for pick up, the shuttle service never showed up. I called to inquire about the delay, and was told that due to a booking error, the shuttle service had being booked from airport to hotel (even though the voucher clearly read hotel to airport) and that we should find other means of transportation since they had made a booking mistake. Needless to say, I had to spend more money on cab services and nearly missed my plane due to their irresponsible and careless customer service. Please be careful or avoid this company for any traveling needs. I have requested a full refund as I had prepaid for this service.

To Whom It May Concern:

I filed a complaint last week and I have received no response. I need a receipt for reimbursement of room fees. We booked rooms at Silken Rambla Hotel in Barcelona during 24-30 May 2009 via Spainbookers.com and did not get a receipt for the room fees. The confirmation numbers for the 3 rooms are: 069310223; 069310224; 069310225.

Please contact me via email at: [email protected]
or telephone +66 (0) 2615-8791, ext. 106

Who could I contact for this matter? Please let me know as this is urgent.

Thank you in advance,

Mrs. Prasertsuk Chamornmarn (Thailand)