I have over the past 20 years had lenses & frames from this Company No problem.However a couple of months back I went again to my local branch for a test & new frames.As I am a bi-focal wearer I advised the member of staff that I required lenses of a suitable size for satisfactory near & distance.
Frames were selected On collecting long distance vision blurred & same with bi-focals.Wrote to manager responded that new apt made & as they were not available deputy would deal.Duly arrived told DEPUTY SICK !! Had a re test Sales member mumbled something about thickness of lens .New lenses supplied Again vision blurred.Decided enough was enough Lodged complaint & asked to see Manager/.Advised manager informed .20mins later advised manager may be some time "DID I WANT TO CALL BACK"
I stated "PLEASE ADVISE MANAGER I WILL WAIT & THET IF I DID NOT RECEIVE A REFUND I WOULD AS ADVISED BY LOCAL TRADING STANDARDS OFFICE MAKE A CLAIM FOR A REFUND THROUGH THE LOCAL MAGISTRATES COURT" SURPRISE SURPRISE THE MANAGERESS APPEARED IN 2 MINS.& REFUND PROVIDED.
They have a great big singn in the store "ANY PROBLEMS RESOLVED NO QUIBBLE"WHAT A JOKE.I don't blame the staff the problem at this Orpington br lies with the Management.If a customer has a complaint the Manager should deal with it personally THEY ARE PAID BIG BUCKS THE BUCK STOPS WITH THEM.I plan to write to Guernsey see how they like it

After having my eyes tested at SPECSAVERS I returned to the shop a few days later to collect & have them fitted.
As soon as I left the shop I realised that the new Bifocals were not as good as my old pair. I persevered for two days but returned to the shop & explained my problem. Of course I was told that I needed to get used to them but I assured them that I had really tried in vain. I was given another eye test.Comparing the two prescriptions I noticed that the readings were completely different to each other. When I collected my new pair of spectacles they were in fact worse than the first pair. Two days later I returned to SPECSAVERS & had my money refunded. '' I SHOULDN ' T HAVE GONE TO SPECSAVERS '', I should have read the complaints column first.

I went for an eye test as it was about 5 years since my last & my glasses didn't quite seem to be strong enough anymore. The optician said 'yes' I needed a new prescription & that he'd recommend I had bi-focals. I said I wasn't interested in bi-focals so he refused to give me my NHS voucher! The guy's name was Martin Bull. I guess he thought if I wasn't going to spend over the odds for something I don't want (or need), then he'll spoil my day. Perhaps he was on commission?

After an eye test i was told i needed 2 prescriptions, one for reading and one for distance. Ended up spending a couple of hundred pounds. Was told categorically that the distance glasses would not work for reading. I found that the DO! I never needed the reading glasses at all. It was just a scam to get more money out of me. Went back to store and the assistant (a misnomer!) said he didnt find what i was saying believable- as if i would lie about what glasses I can see through! As the reading glasses frames are the nicest i am now paying to have so-called distance lenses put into them. This company also breeches the data protection act by keeping your data on file - incl date of birth- even when you ask them not to. Watch out, don't believe them if they tell you you need 2 x prescriptions. Dishonest, unethical, misleading.

I received a reminder that my eye test was due. I selected two appointments that would be acceptable, each one was a week apart. I received a telephone call from the company confirming my first choice. When I arrived (five minutes early) I was told that there would be a five minute delay. Twenty minutesafter the 'appointed time, when I enquired about my 'appointment', I was told that there 'were still some people in front of me.' Then I was asked if I would like to come back later. I have osteo arthritis in my knees - it hurts to walk, to sit, it hurts to stand. It has to be born with commitment. I am only 53, and find it embarrasing to declare a ' disability', . Unnecessary pain caused by these people and their company is driven by their impersonal and unprofessional application of their business ethos. In an ICT survey, they asked if I would compare them to Waitrose, to Marks and Spencer. I think it would not be too harsh to compare them to the local Poundshopdiscount mart.