I wear contacts which I have been buying on the lensemail scheme for over 5 years, these contacts are the daily type and when I started to wear them had trouble with them being very thin, I tended to split them and ended up in A&E several times
to get half a lense removed from my eye, rather than stop wearing them my opticians in specsavers London tried several types with me to ensure I was happy with them and I have had problems since.

This year I moved to the Isle of Wight and last week I went for a sight test and contact lense test.

My records were sent from London and they were aware of the lenses I use, they insisted that I contacted lensmail to ensure that they were down as my new opticians- although I had already contacted lensmail with my address I agreed to do so.

Afterwards when I returned home I had a phone call from Ryde saying not to bother contacting Lensmail, as my contact lenses were discontinued and they were changing the ones I use, I was very angry about this as I as TOLD they were doing this and not ASKED if it was Ok for them to change my lenses, I was asked why I was angy as 'no one else had complained' I insisted that I had an appointment so I could compare the ones I have to the ones they were going to replace them with, I actually feel this should have been offered to me as a matter of course.


I then contacted lensmail, who would not tell me if my lenses were discontinued but offered to ring the shop, even though I had told them 3 times it was Ryde I was dealing with they actually phoned my old London branch, however the London branch had told them I could still have my old lenses, they then offered to ring Ryde and ring me back.

Whilst I was waiting for this call I rang Ryde again and told them that as far as lensmail were concerned I could have my lenses and that they would be ringing them.

I found out the makers name of my lenses and contacted them and was told they were NOT discontinued by them and also range 3 online lens suppliers who stated they could supply me with the ones I wanted.

The next day I went into the Ryde shop to get my lens prescription but was told there was 'no optician on site' so I would have to wait a week, as far as I am aware they have had no contact with lensmail.

I also went to another highstreet opticians armed with one of my lenses, who checked their version of it and confirmed they could supply me.

I have now cancelled my DD with lensmail and cancelled my contract with them.

Knowing that specsavers are franchises, I suspect that Ryde were going to fob me of with cheaper lenses ( and therefore thinner) and I also suspect that they believe they have a captured market on the island as I believe there are only 2 specsavers here and therefore felt that I should put up or shut up.

After 8 years as a customer with Specsavers and 5 years on the lens scheme I have now left them

I am 17 and have had glasses since i was 4.

Last month i went to Specsavers for my 6 month check up, which was a waste of time. The guy that was checking my eyes asked how my eyesight was to which i replied that my eyes were not too good as i am now having to have my texts enlarged at school so i can read them, he asked why in a blunt mannor and i told him that i was struggling to read small print and that the Visual Impairment Service people had done checks on my eyes and found that i was clearly having difficulty reading and that they would be enlarging all my work for me. He never new anything about this and said that he couldnt find much change in my eyesight from last time. I asked what he meant by not alot and he replied 'not much difference', i asked if he meant as in it had changed slightly for the worse or for the better but he would not answer my question.

He then told me that i was to come back in 2 years for another check up, which suprised me alot. I am not happy with this concidering how my eyesight is changing all the time and that clearly it HAS got worse when i am n longer able to read 'normal' size texts. Surely this should mean that my eyesight should in fact me monitored and not just left for it to get alot worse.>?

I also suffer from Cateracts in both my eyes which i was only told about a year ago. At this time i was told that i have had the cataracts all my life. But i had never been told this until i was 16 and started to get much worse vision which is really rather shocking. Since being told about the cateracts, i have never had it mentioned again by any of the people checking my eyes which confusied me a great deal as i would have thought they would also monotor that or at least mention it, but its like its not even on record?

Im really not very happy with their service and i am thinking about changing my optitions shortly.

I went into my local Specsavers store and was served by Tom Simpson. I found this fellow rather dull/boring/dim/argumentative/stroppy/unhelpful and a tad disrespectful. Certainly not a chap one would like to encounter again!! Apparently this fellow is the Director! The mind only boggles at this ourage!

Sir Matthew Malcolm Fraser Dalgarno

Just 2 weeks ago i turned 19, now i booked a eye test last week because a letter came though saying about my old eye test that i should get another because its been 2 years.

so i called up the branch i was at, which is ilfords one, the woman over the phone asked for my details and my age, i told her im 19 and all of the details she needed, she then said it wouldnt be free unless i am in education, i said "yes i am in education ill bring my new letter of acceptance", she said its fine.

comes to 17th now, i got to the store after having a hour drive back home from a wedding of a family member, which i wanted to stay longer with my cosins so i can stay the week there, as soon as i got there they told me i cant have it, and i have to pay for it, i asked the reason why because i was told that all i needed was my acceptance letter, they asked the manager of the store and he denied me my eye test, fair enough i though, they dont get paid for it by NHS and i need some sort of cefitcate, so they said they will do it if i pay for it, i told them they wasted my time completely, made me rush home from almost 30 miles journey which was 1 hour just to tell me to fuck off home, i would of have to go all the way home, bring my credit card which i left there, and come back just for them to onces again, tell me to fuck off lol, because i would have to book another eye test on another day.

Now, what you think of that? to me ill rather just go someplace else then waste my time with that branch, since they so enjoy pratical jokes, they did the same stunt almost 2 years ago with me, didnt bother booking a eye test back then haha!

I went into Specsavers in January to have an eye test done and to get a new lens as well. When I picked up the glasses it did not feel right as the prescription seemed way too strong. So I went and told them this, and they said that an incorrect prescription has been put in, so they replaced it with the prescription from the eye test. Well, it did not feel right again, so I told them this and they did another eye test and gave me yet another prescription. By this time my eyesight had become worse due to wearing the wrong lenses both times, and the third time was just as bad. Due to them incorrectly giving me three different prescriptions, my eyesight has changed drastically since January.