----- Forwarded Message ----
From: Rohit Agarwal <[email protected]>
To: [email protected]
Cc: [email protected]; [email protected]
Sent: Sun, March 14, 2010 1:59:00 PM
Subject: Fw: Hello Mr Niraj- Immediate Attention/Feedback for SPEED

Hi,

I would request some body at the swadesh info team to pass on my message to Mr. Neeraj at SPEED CAR HELP LINE. Since he is your client I am sure you will be in touch with him.

Rgds,

Rohit

----- Forwarded Message ----
From: Rohit Agarwal <[email protected]>
To: [email protected]; [email protected]
Sent: Sun, March 14, 2010 1:56:38 PM
Subject: Fw: Hello Mr Niraj- Immediate Attention/Feedback for SPEED

?????

----- Forwarded Message ----
From: Rohit Agarwal <[email protected]>
To: [email protected]; [email protected]
Sent: Fri, March 12, 2010 2:46:56 PM
Subject: Fw: Hello Mr Niraj- Immediate Attention/Feedback for SPEED

Hi Neeraj,

Still awaiting your response.

Rgds,

Rohit

----- Forwarded Message ----
From: Rohit Agarwal <[email protected]>
To: [email protected]; [email protected]
Sent: Sun, March 7, 2010 11:30:50 AM
Subject: Fw: Hello Mr Niraj- Immediate Attention/Feedback for SPEED

Hi Neeraj,

I also tried calling Ranjith on 08010802070 about 10 times but nobody picked up the call. Last night I was promised that the vehicle and work man were to be sent to my house the first thing in the morning but as expected nobody turned up.

I finally had to go to the nearest work station and get my vehicle repaired.

Let me know how can i get my money back.

Rgds,

Rohit

----- Forwarded Message ----
From: Rohit Agarwal <[email protected]>
To: [email protected]; [email protected]
Sent: Sun, March 7, 2010 12:10:15 AM
Subject: Fw: Hello Mr Niraj- Immediate Attention/Feedback for SPEED

All I would request you to is to respond my email perosnally.


Rgds,


Rohit


----- Forwarded Message ----
From: Rohit Agarwal <[email protected]>
To: [email protected]
Sent: Sat, March 6, 2010 11:56:59 PM
Subject: Fw: Hello Mr Niraj- Immediate Attention/Feedback for SPEED

FYI

----- Forwarded Message ----
From: Rohit Agarwal <[email protected]>
To: [email protected]
Sent: Sat, March 6, 2010 11:47:51 PM
Subject: Hello Mr Niraj- Immediate Attention/Feedback for SPEED

Hello Niraj,


I am writing this email to provide feedback for the service I have received from your esteemed customer oriented organization. I had punctured my vehicle in the evening, I tried calling your call center from the road but it could not get through. Any ways I bought my vehicle home and tried again. The executive who received my call took all my details and reassured me that it would be taken care in half an hour.


From 6:55 PM when I made my first call there were several conversations I had with your executives. Each time I was told about new terms and conditions and also assured that any how the service would be at my door the next moment (the message that was continuously was communicated that the car was last at ashram and would reach Noida soon). The executives re assured that they would update me with the status after speaking to the mechanic but all in vain. I asked the executives to connect me to the floor manager but nobody cared.


I tried your numbers on the website but to my surprise they didn’t even work.


My final call was made after 11:00 PM when a guy spoke to me and told me that the car which was coming to me had some technical issues and was unable to reach. I was surprised that nobody even cared to inform me for the same.


Q1. Why was it not communicated to me earlier when I had made endless calls? I actually had to used a couple of my friend’s phones because my call was not attended; perhaps my number was getting displayed.


Q2. Do you have only one vehicle that runs in entire Delhi/NCR to serve the customers?


Q3. I understand that you have very beautifully designed the terms and conditions of your agreement and I am sure that all this would also be taken care of at your end. But I would request you to please ask your sales people to educate the end customer about all this when they come to crack the deal with us.


Today I really feel unfortunate and miserable that I opted for SPEED instead of RACE. I had been using their service for a year but never faced such a helpless situation. It was just a week ago I made this great decision. I understand that may be SPEED does not have the infrastructure to support so many customers, so I would suggest that you stop adding on new customers and create one with which you can keep the existing people happy.


I work as a Lead HR for an IT MNC; people loose their jobs & credibility in IT for so much slackness and dishonesty. Please advice in case I should at least inform my 2000 + fellow colleagues about your service to save them from all the harassment I had to face.


All I would request you from now is to let me know how it is possible to withdraw my membership back and get my money refunded.


I hope you read my email and take some corrective action. In case you don’t feel the need I would appreciate if you could personally respond to my email to ensure that it was read by you and not deleted by your subordinates.


Rgds,


Rohit