company took our payment and said they would pick up our package in an hour...we left our package at reception and nearly two hours later they rang to say they wouldnt be taking the parcel as they were short of drivers.
these were legal documents for a court case for the following day.

the guy who called us claimed to be the md, and thought it was acceptable to offer a same day service, accept payment, and then inform us when it was too late to get another courier that they couldnt do it.