In September of last year, my vehicle, a 2007 Pontiac Vibe was exhibiting some problem computer codes. I took the car to a transmission repair shop, and asked them to investigate the error. The transmission shop told me that the error codes were for a defective transmission solenoid, but that there were potentially other problems as well. They asked for permission to disassemble the transmission, and would get back to me once they had it apart.

I heard back from them, and they had determined the transmission may need a complete rebuild, and the cost was beyond what I could afford. I asked them to hold off, and I will would search out a transmission from the web, and get back to them. I contacted Transmission Planet @ transmissionplanet.com, and after a little bit of negotiating, made a deal with them to purchase a rebuilt transmission from TRANSMISSION PLANET.

A transmission arrived via R&L Freight, from Speedy Transmission, a company with whom I had NO contract, no sales agreement, and no trust in. Meanwhile, General Motors had sent me a letter telling me the fault code was due to a faulty Engine Control Unit, and that it was covered under warranty.

I contacted Brad at Transmission Planet and left repeated messages telling him of the scenario, and demanded they take the transmission back. I left many phone messages, and also emailed them numerous times. After 5 days of trying, and getting no reply, I contacted Chase Credit Card Member services, and filed a formal dispute. I was told at the time that the data I provided to the Chase agent was very clear, and that this would be resolved in my favor as there was no disclaimer in the sales agreement.

I never heard back from Chase one way or another. I assumed the matter was dealt with, and that the credit for $1179 had been issued back to my card, but in fact, Chase had closed this without ever calling me back.

When my wife was doing our taxes, she noticed this had been left open by Chase, and she asked me to contact Chase and straighten this out. I called Chase credit card services AGAIN, and asked what the heck was going on, and why was this still on my credit card as the transmission had been picked up. I was assured by Agent Erin Dunlap that she would investigate, and she could see the details of he dispute, and knew the agent who had previously handled this.

Agent Dunbar never returned my calls, did not call back at the appointed time of 24 to 48 hours, and in fact, never returned ANY of my follow on calls.

At this point, I am furious. Chase was given ALL the data of the transaction, the transmission company I had made the deal with was not the agent who sent the transmission, and they had picked up their Transmission, as well as KEPT almost 1200 dollars of my money. Chase compounded this by refusing to contact me in any way. Two agents had promised me they would call me back, and see this through, and had not met their obligations.

Last week, I called again to find out what the hell was going on at Chase, and why was it okay for this fly by night company able to keep my money after they had picked up the transmission.

I spoke to a so called supervisor named Stephanie Knouss at this point who could not reopen the claim due to the length of time. Excuse me, but I reported this right away. I demanded a full refund right away. I called again when I discovered Chase had participated in the illegal theft of funds, and we are now looking at criminal fraud. I am astounded at how NO ONE AT CHASE did what they were supposed to do, and somehow I am not important enough as a client to get you people to do the right thing. You do not learn what kind of company you are dealing with until there is a problem. I have learned Chase does not meet it’s obligations, nor honor it’s promises. It’s agents are flat out liars who make promises they do not keep, and your so called “member services” are really a cover for illegal theft assistance by fraudulent companies such as Transmission Planet, and Speedy Transmission who were working a scam together.

I demand you refund my account in full for the 1179 dollars. I have wasted dozens of hours on this matter thanks to your inept and callous company policies, and the failure of two agents and a supervisor who all made promises, and kept not one of them. If you are going to allow this company to take my money, AND take their transmission back, then you are complicit in INTERSTATE FRAUD. Read the attached federal codes. http://www.ca3.uscourts.gov/criminaljury/Chap%206%20Theft%20fr%20interstate%20Aug%2008.pdf