I have booked two tickets (PNR –A3MPEN) from Srinagar to Hyderabad by Spicejet on 05/03/2011, the Scheduled Departure of the Flight SG 239 is 07:50 PM from Delhi to Hyderabad, but the SG 239 was departed at 09:45 PM and reached Hyderabad at 00:00 on 06/03/2011 because of the delay I could not attend the Important Meeting at Vijayawada. On 06/03/2011.and also paid an amount of Rs.35/ per Km from AIR port to RTC Bus stand and I missed the reserved Bus of Vijayawada and also forced to stay at Hyderabad. . Because of the Flight SG239 I got a great loss.I request that the compensation may be given accordingly.
P.Lakshmana Kumar babu
09419020899 09490144899

Ms Geetanjali Chatterjee
The General Manager-Reservations
Spice Jet Airways

Airlines Service is a customer- Service business. Customer satisfaction is
normally one of their principal business strategy. What happened on Flight no. SG913 from Jaipur to Ahmedabad (22nd Aug’10) flight is therefore totally unpredictable and highly unimaginable from a passenger air service enterprise. Flight timing was 2:00 pm from jaipur to ahmadabad and after boarding all passangers at 2:00pm.passangers have to suffer for FIVE HOURS on the name of technical fault moreover no food & refreshment provided by airline.
THE WORST PART:
when other passangers keep asking about take off disgustingly behaved by crew employee and moreover indian holy saint who seated in front of crew misbehaved by Captain Phusilo.
A satisfactory and convincing statement on this episode is expected from your organization at the earliest. Consequences could be easily imagined by you and board of directors of your company. It is very well-known that Param Pujya Sant Shri Asaramji is a highly distinguished personality in whole of the world having crores & crores of followers.
An early reply will be helpful to your organizations.

I had booked tickets for my wife and son (3.5 yrs) to fly on SpiceJet flight 0S-216 on 3-May from Bangalore to New Delhi. PNR details : FBQ5ER.

The flight was scheduled for 17:10. On 1-May, someone called and said the flight is delayed to 19:10. Then on 3-May, at 15:00 someone called and said the flight is leaving on time. It was a great rush to get to the airport in time. The flight was delayed to take off at 17:40.

My wife and son checked in and got their boarding passes. They went through security check and were waiting in the lounge. There was no one to tell them the status of the flight. My son has to use the toilet and in the 10 min that my wife and son were in the toilet within the security check area, the airlines claimed to have made announcements, and deplaned their baggage and the flight took off. They had the mobile number of wife to call/page her but they did not. Removing luggage for a loaded plane is atleast a 30 min activity so I think they never loaded it in the first place.

The duty manager who refused to give his name was very rude to my wife, shouted at her and shunted both of them out of the airport. He refused to put her on the next flight to Delhi via Ahmedabad at 19:45. When I got back to the airport at 18:15 pm, he refused to come and talk to me either in person or on their wireless set. After a lot of back & forth with the lady at the counter, they made me pay the differential for full fare and only then put them on the next flight to Delhi.

I have the boarding passes with me to prove their incompetence and high handedness. I think they have singled out my wife and son since we had bought the tickets online for a pretty low price and I think they wanted to make more money.

I have complained via the web and when I call their helpdesk number, it is only for booking and nothing else.

I have booked the flight ticket from mumbai to delhi on 14/JAN/2007, the departure time showed as 1:45 hrs, which i understood as 1:45 PM and i missed the flight. As the Indian mentality of viewing the clock is of 12 Hrs clock and not 24 Hrs clock.I was not the only passenger who was caught in the situation, but there we also few.They didnt refund any money but they didnt care to help us to solve the situation.

Copy of email sent to the CEO of Spicejet Airlines on the series of incident on flight SG103 Delhi to Mumbai on 2nd June 2010

To:
Sanjay Aggarwal
CEO
Spicejet

I am sending this mail to you and simultaneously copying The Honourable Minister for Civil Aviation Shri Praful Patel; Secretary, MOCA; important functionaries in the DGCA; important business groups; alumni mail lists; digital and print media; friends and relations. Your company must be exposed and held responsible for sacrificing safety for profit so soon after the worst aviation accident in Indian history at Mangalore.

Your airline today seriously compromised on flight safety and made it personal for me as my family is on this flight SG 103 Delhi to Mumbai on the 2nd June 2010. To make sure you believe the seriousness of this mail and don’t dismiss it as a crank mail my complete contact address is below, I am also happy to share the booking reference with any agency which wishes to enquire into this. Also the flight will soon land in Mumbai and I am sure the passengers who were eye-witnesses have their own to add to this.

This is not about the fact that a flight which was supposed to depart at 12:15 hours is still sitting on the tarmac at 16:45 hours as I write this or the fact that this delay was caused by “technical snags” in the aircraft (as told by your ground staff). That is a dismal thing to say the least and another matter all together

This is about basic aviation safety.

I am sure you will see the uproar later today on TV, and social media sites as photos and videos get uploaded on how Spicejet created a first in aviation history by boarding about 20 extra passengers on flight SG 103. In fact I am told by my wife who is on this flight, as I write this, that even after de-boarding several passengers the flight is about to leave by making small children who are NOT infants and who bought and should have been allotted separate seats in the plane; to sit in their parents laps without the mandatory seatbelts.

Shame on you sir and your employees for running a “banana” airlines giving India and its hard working people a bad name.

I look forward to the Ministry of Civil Aviation instituting a full fledged enquiry against your airline for violating basic flight safety norms !

Regards
Sandeep Srivastava