ordered a dress returned..never got refund..as was told...was told company in bankrupsy..but still charging me for the returned merchandise...so essentially have my merchandise and my money...have been leaving numerous messages but never getting a phone call back..i got to spk to cutomer service and was told 2 weeks ago a supervisor will contact me...i said i will be willing to make an exchange for another item and was told no...but i said u have my money..they said we have so many complaints and not enough people to handle them so buyer beware...they keep your money and bill u at the same time...

I purchased a top and skirt online and was unhappy with the quality when I received it. Although it was pictured together online, implying it was a "set" - the fabrics were different types and colors and both were thin and of poor quality - more like cheap t-shirt material than a nice skirt set and since I paid over $80 for it, I wasn't impressed. I returned it promptly and it's now been over 2 1/2 monts and I STILL have not been credited the full amount for the purchase although I received a confirmation via email tha they received it and I have called and emailed them repeatedly to straighten this out, to no avail.

I will NEVER purchase from Spiegel again after this fiasco. In a world of computers, inventory management systems and a down economy, where retailers are vying for our dollars, they should know better. I honestly think they were hoping I would just forget about it. Shame on you, Spiegel - I have completely changed my mind about the type of company you really are. Yoru name used to be associated, in my mind, with quality. Now I associate it with low quality products, poor customer service and a general lack of concern about your customers and their perception of your company. #fail

Join my Spiegel COMPLAINT forum on Facebook! Like the page, share your story aqnd then share it with friends:

http://www.facebook.com/pages/Spiegels-Horrible-Customer-Service/103475233048992?v=wall&ref=ts

Purchased a beautiful metallic platinum pantsa suit online from Spiegel. Wore to dinner one night. Took it to be drycleaned as the label instructed. NO METALLIC remained on the gray linen afater it was cleaned. The label instructions had no exceptions noted for specific solvents or chemicals. Spiegel schmegel refused to bal their fabric. Was told I could exchange - time for turn around of garments was to be 6 - 8 weeks.

With no dry cleaning instructions noted, except "DRY CLEAN ONLY". Spiegel should back up their products.

I just paid $22.89 for stuff I didn't want and had returned to Spiegel's TWO MONTHS before they gave me a credit. In the meantime their evil bank partner WFNNB slapped a $25 late fee and finance charges onto my account. After 6, SIX!, phone calls I got the late fee and finance charges removed. I paid $15.94 for the original delivery (which I considered exorbitant since most companies are giving free delivery now) and $6.95 for the UPS return (which I intended to pay). It isn't the money. It's the INCOMPETENCE and INEFFICIENCY of their systems.

Spiegel does not honor coupon discounts. Instead of rejecting the coupon, the website displays the purported discount in the order summary, but does not honor it later. Spiegel claims that this is because they do not honor third party coupons and they explain this somewhere in the fine print. I still find the practice fraudulent. Of course, Spiegel can choose which offers to honor, but should not give the impression that it gives a discount at the time of the order, only to later retract it, referring to some fine print.