In good faith I bought a dress to wear for my daughters wedding, because the "Easy returns & Exchanges" page on their website.
However today is March 16th, and they received my return on 2/28 they say. I demanded my refund today as this was my second call to them. First call a couple of weeks ago when they told me they had the item and the refund was being processed. How stupid is a company to take so long to process refunds. I told them I WILL NEVER buy from them again as a result! I did receive an email per my insistance:
Thank you for contacting Spiegel Internet Customer Service.
For your convenience your Customer Number is xxx xxx xxxx

I have sent the information off to our warehouse, the credit will be received within 3-5 business days.
If you need further assistance, please reply to this email and one of our Internet Customer Service Representatives will be happy to assist you or visit us on the web at http://www.spiegel.com.

We appreciate your business and look forward to hearing from you again soon.

Sincerely,
Robert C.
Spiegel Account Specialist Department

Please note that in certain circumstances any action to your order and/or account will still need to go through our audit process for accuracy purposes. You will be notified via email if the audit process changes or alters the recommended solution.
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What does that last line mean? Well we will see in a few days if they completed the refund to my account. This is ridiculous and should be illegal process! It is a waste of my time and my time is WORTH money!