Spinnaker Resorts on Hilton Head Island sold us a flex time timeshare, with the assurance we would get a 3 bedroom June week 99% of the time. Despite putting in our request within one minute of the earliest possible allowed moment, we did not get what we wanted. They lied to us and it cost us $10, 000. I would recommend no one ever deal with Spinnaker resorts, they are dishonest and misleading to make a sale, and then do not return calls unless hounded.

My wife and I have had a Spinnaker T/S since 1993. We purchased a week in Hilton Head that year at a sales presentation, and had always been happy with our ubit and the service.

Approx. 4-5 years ago we upgraded to unit at Waterside, same week, bigger unit, bigger family, friends, etc. All was well.

Two years ago our week didn't fit into our kids sports schedule as well as when they were smaller. Per chance at a "sales upgrade" we were presented with a "floating week" T/S. Guaranteed to have accommodations up to a week prior to travel. Just the kind of flexibility we needed, right?

Ha! We learned the hard way, you need to make reservations one year in advance. When my wife tried to do that, Spinnaker said all three of there resorts on H.H. were sold out all summer.

Our one fixed week was much better than this. On paper Spinnaker is probably correct, and we read and signed the contract, BUT, the sales person assured us that it would be no problem to reserve a condo at the last minute.

We obviously paid a sizeable amount of money for this "convenience".

And our first mistake was to trust the *** that lied to us.

Nothing would do my husband, back in 2005, but he had to have that timeshare that the young man presented so nicely.

We were guaranteed to have Royal Floridian Unit 321/03 on even years. As owners we, and all members of our family, could use any and all facilities of the resort 24/7, 365. This sounded great, since our daughter lived about an hour away.

About a month later our daughter’s marriage broke up. She needed a place to stay. It’s wonderful we have RCI. It’s not so wonderful. We don’t have RCI. Spinnaker has not yet turned in the paperwork. We thought since they have not fulfilled their end of the bargain, maybe we can still get out of ours. NO!!

We contacted the BBB and the Florida Attorney General and were informed Spinnaker was in the right. We had to have cancelled 72 hours after we signed the first document, NOT, as we thought, 72 hours after they delivered the finished documents to us.

Finally, 18 months and one phone call a day, later, the Loan Administration Department, advised us they were cancelling our Purchase Agreement, but ‘all money received to date would be retained, not as a penalty, but as liquidated damages.’

“IT IS FURTHER UNDERSTOOD AND AGREED THAT ALL PARTIES ARE RELEASED FROM ANY OBLIGATION PERTAINING TO SAID PURCHASE AGREEMENT.” Somebody forgot to tell Concord Servicing Group, Paradise Valley, AZ, because they placed a mortgage default on my credit report. NOW try to buy a home.

My Pals, steer clear of Spinnaker Resorts, Summerbay Resorts, and Florida Discount Lodging among others. I have been scammed by the best and the worst.