A friend and I took a trip from Los Angeles, CA to Punta Cana, The Dominican Republic with a stop in Ft. Lauderdale last month in celebration of our birthdays. Neither one of us had flown Spirit Air before but both of us left saying we never will again - and we heard at least 3 other sets of people say the same during our travels. I know the tickets are cheap but we were appalled to find out that we couldn't even get a free glass of water during the entire flight! The seats on our planes were ridiculously close together. Something fell out of my purse during take off and I LITERALLY COULD NOT reach the ground to grab it because my head hit the seat in front of me. I couldn't go any further so my unknown item had to stay on the ground until we landed.

On one of our flights (PUJ to FLL) we watched in shock as one of the male flight attendants rudely snatched a beer out of the hands of a passenger because he was trying to quickly drink it before take off. Before getting on the plane, this gentleman was told that it would be ok to bring beer on the plane but the Spirit Air staff failed to tell him and his party that they were not allowed to DRINK it. It really made NO sense, seeing as how they SELL beer to DRINK on the plane.

The staff, in general, on our flights were not especially friendly or accommodating. It was like we received the bottom of the barrel on every level possible. At this rate, based on general consensus, Spirit Air will be bankrupt by 2016.

Although I doubt it, maybe Spirit Airlines is a glaring example of "getting what you pay for" so I will definitely think twice about flying "cheap" again.

Spirit Air sucks you in with the 'low fares' and promotions--don't fall for it!!! Please check other airlines for pricing. By the time you pay all the 'extras' for seat-assignment (both ways), baggage (both ways), early check-in (both ways), etc...you will have paid the same amount using almost any other airline. Only most other airlines CARE ABOUT YOU RETURNING AS A CUSTOMER!!!

I booked tickets for 3 from Orlando FL to San Juan PR in Febuary for flight in April. I had to reschedule our flight due to a conflict of schedule with work. I knew there would be a fee to reschedule, but I was not prepared for what this scamming airline did next...Rather than just charge the fee to change our flight dates, they charged the fee ($110.00 per person--RIDICULOUS in itself. They will STILL sale the seats to another passenger!), they were then going to charge an ADDITIONAL $608.OO for new tickets, fees, etc!!! I changed flight dates with Delta once before--all I was charged was $50.00 in addition to what I already paid for the ticket, was told to use the same confirmation number and that I would only have to pay the fee when I decided on a new flight date. Sounds like Delta likes thier customers...

Here's the rundown...Spirit CANCELLED (there is a difference between 'rescheduling' and 'cancelling') our original tickets to the tune of $110.00 per person, then tried to gouge us on NEW tickets! Rescheduling or changing a flight implies that the original ticket will be in effect when the change is made (with a fee added on)--not so with Spirit--they cancell your tickets and try to sale new ones at a much higher rate with ADDITIONAL fees...! They were nice enough, however, to offer me a Spirit Visa or Mastercard!?!? Which I politely refused! I will NEVER use Spirit again, nor will I recommend them to ANYONE. If you're considering Spirit--please BEWARE! The sales promos look great on the surface, but that is where it ends!

In 2006 my wife and I planned a trip. We get to Ft lauderdale airport and check in the baggage. We were a little late but still had time during boarding to get on the plan. By the time we get thru security they had just closed that door that leads to the plane. The plan was still sitting there. 2 workers at the gate refused to help us. All they had to do was call security to open the door and let us get on the plane. This 18 year old just sits down and ignores me. She just says to go to the ticket counter for help. Yea right with a 45 minute line there and another 30 minute wait for security I'm gonna walk back for help. So after 15 minutes of no help the plane backs out and takes off with our luggage.

This complaint is more focused on Spirit Airlines committment to our military soliders and their families. Our son is coming home from Irag Dec 18th and flying into Georgia (Fort Stuart). We scheduled flights to fly into Myrtle Beach on Dec 16th and drive down, which is a 4 1/2 hour drive. We have done this drive in the past because you just can't fly into Savanna easily. As the days are getting closer, the military changed his arrival date to Dec 14th. All we are asking Spirit Airline is to wave the cancellation fee for us. We are not asking Spirit Air to pick up the cost of the ticket for the new flight down, just wave the fee for us. Your son is finishing his first tour of 15 months in Irag, you would like to see him get off the bus with his unit along with all the others families and you think the corporate officer would have a policy in place for certain military curcumstances like this.

To Spirit Airline Coroporate Officer, Thanks your your support to the military and their families.

Dennis Navin
Tewksbury, Ma

I'm a travel agent and I just booked my first and last ticket on SPI-RAPE AIRLINES!!! I will never subject any of my clients, friends or family to their customer-no-service, rapist mentality again!

I should have known to leave the site and book elsewhere because to get the reservation done, it too 4 tries - page kept crashing and sending me back to the starting point!

Then you get to a page that quotes what you think is what you'll pay for the travel and once you enter your credit card info, and hit continue - THAT MAKES THE 'SALE' FINAL (excuse me, but is that not supposed to happen in the "CONFIRM!" phase of things which happens to be the LAST STEP showing on their website...???!!!)

The BAIT & SWITCH:
The BASTARDS don't give you the choice of not buying the ticket once you become aware of the baggage charge: they collect each phase of the rape separately, by the time you realize you have to pony up another chunk for baggage it's too late - YOU JUST BOUGHT A NON-REFUNDABLE TICKET on the previous page!!!

After the credit card info screen, aka the RAPE SCENE, you are carted to the "LAST CHANCE TO PRE-PAY FOR YOUR BAGGAGE!" screen where you are offered the opportunity to add $15 for the 1st piece of checked luggage and should you require a 2nd piece of checked luggage--ADD another $25 to the $15 (so, now you're at $40 over the price you were quoted initially!
...mind you--their website clearly stated that the price for checked luggage (up to 2 pieces) was $10 EACH, but the calculation was done based on $15 for bag #1 and add another $25 for bag #2.--according to the rude agent in INDIA who hung up on me-"the cost has changed ma'am, the site has not yet been updated." (I asked if the customers were to pay for the company not updating their site and he explained that whatever the calculated price showed was what I had to pay, pretty much END OF DISCUSSION!)

Once you've gotten past the inital shock of your ordeal, gone to the ER, had your rape kit processed and scheduled your counseling session to deal with the DINNERLESS DATE-RAPE that you feel just took place, then comes the part where SPI-RAPE Airlines coughs up a nice one and spits it right in your face!

Ladies and Gentlemen:
If you want to sit in the middle of two strangers, by all means you are given the honorable option of paying a mere $5 to select a center seat (BLUE ZONE!)

If you happen to need to sit in an aisle/window seat(GREEN Zones) for whatever reason, the PRIVILEDGE of selecting your own seat will cost you $10 dollars in addition to what you've already paid!

And to anyone like me who's over 6 feet tall and needs to sit in an exit row for the extra leg room...GET READY--as if life's not already challenging enough--sitting in an exit row, YES, AN EXIT ROW (designated RED ZONE), you know the one where you have to speak English fluently per FAA regulations so that you may assist others in the event of an emergency) will cost you $15 MORE.

YES, THIS IS ON TOP OF THE un-"FARE, " the "BAGGAGE CHARGE" and of course any applicable taxes and fees!

To be fair, I must say that there is a note on the site regarding free seat-assignment that may occur at check-in, but as my poor sister said "WHAT"S TO SAY THEY WON'T MAKE YOU SIT IN THE TOILET THE WHOLE WAY THERE!?!!" They've sure treated their customers like crap to this point, so that would be NO SURPRISE!

I should also note that the baggage and seat payment screens both crashed and reverted me to the initial pages twice before I could get payments processed - way to go SPI-RAPE what else don't you properly maintain!?!!!

BEN BALD-ANZA, I'm here to tell you, on behalf of all your RAPE-VICTIMS, WE ACCEPT YOUR CHALLENGE. WE INTEND TO TELL THE WORLD! And, KNOW THIS--"You might not believe it-HA!-But, I talk a lot! I talk a lot! And, in case you didn't read that - I TALK A LOT! AND, SO DO MY FRIENDS, FAMILY, BUSINESS ASSOCIATES, FELLOW TRAVEL AGENTS, CLIENTS. Wait, I almost forgot OUR ATTORNEYS, EMPLOYERS, SENSIBLE AIRLINE EXEC FRIENDS OF OURS (oh, yeah those are your competitors! hmm--INTERESTING!!!), INVESTORS, MEDIA CONTACTS, SUPPLIERS, MARKETING PROFESSIONALS and ALL HUMAN BEINGS WHO KNOW YOU ARE WRONG--WE TALK A LOT!

YOU HAVE MY WORD! Just in case your Outlook proficiency didn't do an adequate job - WE WILL NOT TO LET YOU DOWN: THE WORLD WILL BE TOLD!

1 days ago by Alex [send email]
Spirit's poor customer service is almost a joke. The Indian people that you speak with on the phone are barely literate, and the woman I spoke with, "allison" just put me on hold and then hung up on me when I told her the calculations she was giving me to modify my ticket didn't make any sense.

I will never fly this shitty airline again, and suspect they'll file for bankruptcy shortly. No American will ever put up with this pathetic customer service. What a shame! Spirit used to be a fun and well run airline.