The customer service for these guys (Spirit Air) is the worst I have ever encountered in my life and I lied in Latin Ameirca 21 years where customer service is a luxury. As BR mentioned, these people should be investigated, fined and shut down for their practice of selling you a ticket, then canceling it or not even confirming the purchase and then taking 60 days to reimburse your credit card!!! FRAUD!

If this happens as much as it sounds like it does these guys make more money carrying on with this scam than by operating an airline. The arrogance of the jerk CEO reflects the company's attitude. Someone needs to put them out of business and until then my recommendation is DO NOT FLY SPIRIT AIR, do not even book s flight because your money will be tied up for months.

My wife flew from FLL to Lima, Peru on July 3. Even though it was a non-stop flight, her luggage never made it. When she arrived in Lima, she found dozens of people clamoring for their bags with the Spirit agent -- these were people who had flown four or five days earlier who had still not received their luggage. At this point it was obvious that Spirit has an infrastructure problem that does not allow all of the baggage to accompany a specific flight and it has no way of rectifying the problem in a timely manner (it has only one flight per day to Lima).

On July 6, I went to the Spriit Baggage office at FLL and asked them to tell me the status of her luggage. They told me it had been shipped that afternoon to Lima. My wife went to the Lima airport to claim her luggage but it did not arrive. The agent told her it could be "days" before the luggage leaves Fort Lauderdale. Since she was returning to FLL in a few days, she asked if she did receive the luggage was she going to have the same problem transporting it back to FLL from Lima. The agent said "definitely".

At this point we decided it would be best not to send the bags to Lima so I tried contacting Spirit's lost luggage center by telephone. The voice recording tells you to leave a message and they will return your call within 24 hours; however, their mail box is full so you can't leave a message. If you try to call the reservation center, they just pass you through to the same voice mail box (which is still full!!).

Here is an ongoing business that deliberating misleads its customers to think that their luggage is going to accompany their flight. Obviously it is physically impossible for it to do so and many, many people are finding this out the hard way.

There are many hidden costs to "cheap tickets" and this is obviously one of them.