I purchased the "9 dollar fare club" of Spirit airlines because doing so allows you to get cheaper rates on flights and checked bags. The only way to get the cheaper checked bag fare is to log in as a member on their website. I've tried many, many times (at least 100 times) over a period of more than a week, at different times of the day. Every time I try I get a message saying "Our website is experiencing a high volume of visitors. Please try again and accept our apologies for this inconvenience." I called to tell them of this problem and was told to keep trying because that's the only way I can get the discount. When benefits offered (for a price) end up not being available in practice, that is for all practical purposes a scam.

Hi my name is Irene Reyes. I booked a round trip flight on spirit airline though cheapoair.com on 6/7/2010 I was to fligh to fort lauderdale on 6/9/2010 which I did and I was to return to NY. on 6/17/2010. as you know they went on strike a day or two after I arrived in florida. I made a huge sacrifice to make that trip since it was a personal trip to go see my elderly mother who I felt needed my help. I had to be back here in NY. On 6/18/2010 for many different personal reasons. I had to borrow money to take the cheapest flight I found back to NY. on delta airline. I had to pay as much to come back as I payed on spirit both ways but since I kept calling them and they said that they were still on strike and they din't know until when the strike would go on. I told them to cancel my flight for 6/17/2010 because I had to here on 6/18/2010 and I could't stay there without knowing when they would go off the strike. they said they would refund my money within 7- 10 business days. today was the tenth day and they still haven't put the money back in my card. I, ve called them several times and I, ve called cheapoair they keep telling me different stories but the money is still not on my card. I told one gentlemen I spoke to that they were very fast to take the money from the customer but very slow to return it and he told me that they have pay their employees But that rest of us have to eat pay rent and bills also. thanks

I have tried for 2 weeks to obtain an answer about a name problem on a reservation and have had no response. The reservation specialists say they can't help me, the supervisor was useless, 2 emails and an e-mail to the president have gone unanswered and so has a letter to the corporate HQ. There is NO customer service at Spirit.

I flew with Spirit air from LAX to Jamaica however my luggage didn't arrive. I was without clothes for 7 days - I had to buy my clothes from the resort and they promised to reimburse $25 per day for delayed luggage. Off course I didn't hear anything from them, they delivered my luggage 15 days later with half of my clothing missing. I filed a claim with the them, left several messages, you can never speak with a live rep. that handles claims. They didn't even send us a letter or acknowledging receipt of my claim or anything to that matter. It's been 3 months and I'm about to file a complaint with BBB. I had a horrible experience with Spirit air and I don't recomend anyone to travel with this airline. Extremely poor customer service and horrible experience.

I purchased 16 tickets on line from Spirit on my credit card for a group going on a medical mission trip to Nicaragua. Because the web site only allows to buy 9 at a time I made 3 different purchases (some were needed for another date). I made a mistake and repeated one of the couples names. (Sam and Ruthie Shaw) The name should have been Charles and Martha Warren. I knew I made the mistake as soon as I pushed enter but there was no way on the sight to go back or verify. I called the number on the sight and 3 hours after waiting on hold I got to talk with someone in the Philippines. They said they could not change the name.They could cancel and give me a voucher but it cost 70.00 each. I was very upset because we had purchased all those tickets and they could not help me with this. I could understand that you can't change the name after so many weeks or close to the flight but I called immediately. It seems someone needs a little common sense there. I guess I will call back and loose my 140.00 since that is my only choice but I doubt I will ever use your airline again.

Thanks, Debra Baxter.