To Whom it may concern:

A little while back in a letter to the CEO and customer service Dept. of Sprit Airlines I made a promise to excercise my free speech and tell everyone whom I came in contact with my very unsavory experience with Spirit Airlines.

A few months ago I was taking my annual vacation in a major U.S. city. On the day of my return trip I received a message on my voice mail regarding a change in my return flight home. I immediately called and was routed to an overseas gentleman who looked up my booking information. He told me that instead of leaving Monday night I would have to leave Tuesday afternoon due to the use of a different aircraft. I told him that I had to be home for Tuesday morning to take my Mom to a doctors appointment. I was told that either I could get my money back or fly home Tuesday. It was imperitive for me to be home for Tuesday morning so I then hung up and called a competitor of Spirit's. I booked a ticket to get me home Monday night at an additional expense of $ 300.00. I then called Spirit back to get a refund and for what I though would be some compensation for the inconvenience and added expense. The overseas agent said you will have to check at the airport and they will compensate you there. I went to the airport prior to the competitors flight and the Sprit supervisor directed me to the website to file a complaint with Spirit. Please note that my original Spirit flight did indeed leave at the time it was suposed to.

When I got home I very politely crafted an e-mail to customer service requesting a travel voucher for a free flight or $ 300 for my experience and added expense. A few days later I received a firm response that said there was no merrit to my complaint and that since I requested a full refund that I was owed nothing.

My last plea was sent to Spirit Customer Service and it's CEO explaining what had transpired. Again I receved a very curt response stating that all complaints had no merrit and that any other correspondence would not be answered.

In my last hand written correspondence to Spirit Customer service and the CEO I explained to them again my experience, views, and that if they rectified the situation I would be willing to personally try Spirit again. In addition I explained in detail my position in a fortune 1, 000 Company based in the Northeast. My title: Seminar Travel Coordinator. Guess what? I have complete lattitude in most circumstances to select the Airlines that we use. I would say that I book between 50-100 tickets per week. To date I have not received a response. Guess which airline we no longer use?

Anonymous

Because I question baggage charge and the representative didn't like my tone of voice she threw my credit card at me, and she and her supervisor bumped me off of my flight. Informed them I was going to a funeral, but they didn't care, hide there name badges, turn there heads and refuse to say another word. I never made the burial.

I responded to an internet special deal to fly to Detroit. Received an immediate confirmation after booking and reminder confirmation the day before the flight was due to leave for Detroit. We arrived at the airport for the trip only to find no one at the Spirit counter to check us in.

We called the 800* number and reservation clerk told us that the flight was to leave shortly. We told her we couldn't find any Spirit personnel. She went off line, called the airport and came back and said the flight had been canceled. We were shocked! What horrible service and what a major inconvenience and disappointment for us. We will never ever consider Spirit and will recommend to everyone to stay away.

I BOOKED A ROUNDTRIP TICKET FROM DETROIT TO FLORIDA I TOOK SICK AND I CALLED TO RESCEDULE MY ROUNDTRIP DEPARTURE DATE TO KEEP MY RETURN. WAS NEVER TOLD THAT THE WHOLE ROUND TRIP WAS CANCELED NOW IM STUCK HERE IN FLORIDA WITH NO WAY HOME. HOW IM I TO HANDLE THIS MATTER. ON MARCH 30TH I COMFIRMED A FLIGHT FROM DETROIT TO WEST PALM I TOOK SICK THE DAY OF FLIGHT WITH A TOUCH OF PNEUMONIA.WAS NEVER TOLD I NEEDED TO MAKE ANOTHER RESERVATION.BUT WAS NOT TOLD THAT MY RETURN FLIGHT WOULD BE CANCELED.CHECKED SEATING AND COULDNT GET A SEAT ON THAT FLIGHT. CALLED AIRLINESS WAS THEN TOLD THAT MY FLIGHT WAS CANCELED. HOW CONVINENT. AND SORRY IS NOT GOING TO GET. LOSS MONEY ON THAT FLIGHT CAN'T GET BACK TO WORK. WHAT IM I SUPPOSE TO DO NOW. A RESPONSE FROM YOU IS EXPECTED.I WANT MY MONEY BACK AND WAGES LOST FROM MY JOB.

I had an 8:58 flight to Ft Myers from Detroit. I arrived at the airport at 7:20. Had prepaid for my bag and already printed my boarding pass, but still had to wait in the full line to check my bag. The line stretched down past about three other airlines check in stations.

When we got closer, they split out Ft Myers and Orlando - Orlando was leaving 9 minutes later, but they got the "go directly to the counter", line while Ft Myers got the longer, "rope maze" line.

They had at least 5 check-in stations, but only 2 people working most of the time. Either the workers or the PCs are very slow... 3-5 minutes per person just to print out a sticker for the bag.

As we got even closer, we found they were letting people walk up from the side and check in ahead of everyone!

Finally got up there, checked in, gave them my bag, ran down to the gate... just in time to see the plane pull away.

When we got back to check-in to rebook, the agent had the audacity to ask the person in front of me (who was in the same boat I was in) why she had missed her flight.

From what I've heard, Spirit is like this every day. The last time I flew with them, they had only one person working (but 2 working the booth to sell credit cards) and let anyone who had paid for a seat (they charge if you want to pre-select your seat, even middle seats) cut ahead.

Wasted over 150 miles of driving and gas going back and forth to the airport.

Never again will I fly Spirit. Delta is a much better choice, even if they end up costing more... almost never a line (check in at a kiosk, walk up with your bag, takes them about 30 seconds). Plus they give you a soda or juice, pretzels or peanuts, and water on the flight. I know that costs them all of $1, but I appreciate the little things at this point. Spirit makes you pay for water.

Oh, good news for those with Spirit credit cards though - apparently they get to skip to the front of the line for check-in.