I am so disappointed with Spirit Airlines and the way I was treated that I will never book through them again. I tried making a reservation and the computer had given me an error. With no email from spirit that the reservation was made and confirmed I purchased another reservation. I notice my bank account was charged $169.40. I called spirit to dispute the charges and nothing they kept giving me the run around that the email was sent that the confirmation was made and all this bologni. But why would I make another reservation if I already had made one??? They didn't even have the decency to even try to help or refund anything. I hate them and hate is a strong word... But I don't care $169.40 is a lot of money and Aloha the supervisor in the spanish Line; Jesenia another so called supervisor in the spanish line; fabio; francheska all in the spanish line were of absolutely no help!!! Do not fly with them ever again!

Spirit Airlines canceled my returning flight because I missed my departing flight due to a snowstorm that hit the city. When I called the airlines and asked them if they could put me on another flight because I was not going to make that flight due to the weather. They told me that they could put me on a later flight which would have been at 4:05 p.m. I explained to them that i had a family emergency and I would have to get there in the morning. (My original flight was at 4:05 and I paid the extra 70.00 to do that) So i went ahead and I had to buy another ticket for 200 dollars from another airline to get there. They said that your returning flight would be ok. That was not the case they canceled my returning flight because I did not get on the departing flight. So now here I am stuck in New York City and I have to be to work on Monday, and now I have no money. I called and ask them if they can just give me a voucher and they old me then that no I could not and that they don't really are how I got back home.

I am so disappointed with Spirit Airlines and the way I was treated that I will never book through them again. I was searching for a flight yesterday and found a reasonable price from Detroit to Las Vegas for 69.00 each way. I put in all my information, which I have done many times before as I fly frequently, and pressed submit. I received a message back that the fare was no longer available at that price and it took me back to the screen to pick flights. The price was now 147.00 each way, which was quite an increase. I was disappointed but decided to look at other airlines for airfare. After searching I found a flight for a reasonable price (253.00 but better than the 318.00 Spirit wanted) and I booked it. Sounds like everything was good, right... WRONG!

Today I came home from work and was going to do some things online. I check my email and low and behold... a confirmation email for Spirit Airline!? I open it and realize they did charge me for the 158.00 airfare, which would be great if I hadn't already booked with another airline on a non-refundable ticket. So I do what any rational person would do and call the airline customer service to explain the situation. You would think it would be no big deal, explain the situation and them refund the amount. If only this were the case!

I spent almost an hour on the phone. First waiting on hold after dealing with the barrage of automated "assistance". Finally, after about 10 minutes of holding I reach the customer service rep, Ms. Maui ("You know... like the State", she says... obviously she lives in another country). I explain to her the situation. She, in turn, says all we can do is give you a voucher. I tell her I don't want a voucher, I want my credit card charges reversed. I tell her this is unacceptable. Obviously there was a computer error on the end of Spirit. There was no confirmation page and I was given a message on the screen saying that "This fare is no longer available. Please chose another flight" and it took me back to where you choose a flight. In no way was I ever given any indication that it had gone through. If it had, for god's sake, why would I purchase airfare through another airline that was more expensive? I thought I was clear, level headed and did a good job of explaining the issue and my request to have the charge reversed. Obviously not! Ms. Maui just kept repeating she could only give me a voucher. This ticket is non-refundable. After a few rounds of not getting anywhere I asked to speak with her supervisor. She told me, I can put you through but the supervisor will tell you the same thing that I am telling you, "all we are authorized to do is give you a voucher".

Boy, she was not kidding! After holding for another 10 minutes I was finally transferred to a "supervisor". There was nothing "super" about Emmanuel, employee #7540040. As a matter fact I take that back, he was "super" at talking in circles and repeating his same script about 20 times. He, if fact, as Ms. Maui so preciously pointed out to me, repeated what she had said ten times over. "All I am authorized to do is give you a voucher". He threw in a couple time, "we appreciate your business" and "we are glad you are a customer"... really, I asked, because if you were so interested in my patronage then you would listen to what I was saying and quit repeating yourself. After I said that I was dissatisfied with just receiving a voucher and asked to talk to someone else, his supervisor preferably, he told me he WAS the highest level supervisor. Yet he says he has no authority to do anything but get vouchers? It is a hide and seek game...they hide from having to help you behind their scripts and circle talk and by saying they have no authority and then tell you there is no one else you can seek out to help you. Who does have the authority I ask... I get no response. Just the run around again and repetition of "all I can do is give you a voucher". By this time my blood pressure is sky high and I am extremely upset. He tells me after my insistent questioning that he would have to check with accounting but he doesn't think they will authorize a refund... only a voucher. By now, you can imagine what I want to tell him to do with his voucher! I ask about checking the with technical department about what happened during my transaction. He says he can try, but he can't promise me anything and he will need a week or two to do that. He says he is trying to be good to me and not give me false hope. Unbelievable! This is fraud! You charge me after you tell me it isn't available... that is against the law! On top of this, you aren't willing to look into it, there is no one else I can talk to, and the only thing you are willing to do is give me a voucher. Nice customer service, Spirit! Glad you know how to take care of your customers... they will be sure and NEVER return that way.

It get's better... I am now into my 30 minute conversations with Emmanuel. He starts being nasty to me and short. It is like we are in a boxing match and it is the last round. I have had it but I am not giving in, which I am sure that is what they expect you to do! I start asking about the voucher... what does that entail. Well, guess what, you can only use it for a year. It is restricted to certain dates and people AND... the best part... it will cost you a 70.00 cancellation fee to use! So, not only am I out 158.00 but I will have to pay 70.00 for a new flight sometime this year, when it is convenient for Spirit to have me fly. I don't think so!

The final straw... I get the address for the corporate office from Emmanuel, which he says he is not authorized to give out the phone number for (interesting... what authority do you have... oh, yeah, vouchers... right!). I immediately look it up and find the phone number, which is (954) 447-7828, and give it a call. Of course, another automated system. There was some hope, there was a button to push for customer concerns. I press it, waiting to tell someone of the atrocity that had just occurred. Guess what... it hangs up. I tried five times in a row... the same thing each time. What a joke! They really do their best to serve their customer... serve them a bunch of stress, aggravation, and loss of time and money!

This kind of "service" from a major airline is UNACCEPTABLE. I should have been treated with respect and been able to talked to someone who could authorize a refund if necessary. This error was NOT mine and I shouldn't have to pay for it. I will be disputing the charges on my credit card. Unfortunately, Spirit has lost all of my future business and I caution others to do the same. It may be cheap but the hassle isn't worth it in the end.

The nine dollar fare club is a scam. For weeks I have been trying to get a flight through their "preferential" club only to never find a fare other than full price. I don't know how this airlines has been allowed to get away with this but I would never give this airline another cent and would not ever fly them no matter how cheap.

Wow what an airline. On Jan 6, 2008 I sent my 13yr old son from Ft Lauderdale to his home in Las Vegas. He arrived at 11pm at night. He gets home and goes to bed. The next day he starts unpacking his bag and notices his things have been gone through. He doesn't think too much about it he is 13yrs old. The next day Monday he goes to get his brand new digital camera that he received for Christmas and the screen is cracked and it no longer functions. He brings this to his mothers attention who calls spirit airlines and remains on hold for 30 minutes she get frustrated and hangs up. She calls the next day and the same thing 40 minutes and hangs up. She calls me back in Lauderdale and tells me of the broken camera I tell her to get in touch with spirit air. 2 hrs later after being on hold for 50 minutes she got a representative which told her to go to the airport and get a claim form. They did not inform her of their 4 hr policy of notifying them about damaged items. She calls me and says she is not going to pursue it any further at which time I elect to drive to the Ft Lauderdale airport pay for parking stand in line at a busy ticket counter to then be told to go down to baggage claim to get the form. Upon arrival at baggage claim a not so happy non customer service oriented employee told me, I had to notify them within 4 hrs of the arrival. I informed her it was late at night and my 13yr old son did not check his bag until the next day at which time someone called and was on hold. She was not hearing it. Told me have a nice day so I was off determined to email spirit air when I got home and share my unhappy experience. Well guess what spirit air has no where on their website to email them. So I thought I would put some thoughts in a blog. It is not the camera it wasn't that expensive and I realize customs has to go through bags or someone did anyway. But what do you tell a 13 yr old who got a brand new camera for Christmas and wrapped it up in his suitcase to be protected and it gets ruined by someone else? So sorry there is no accountability in the world? I will not pursue this and I will not fly spirit air nor recommend them to anyone else. I hope their airline does well without my business.