I trusted spirit airlines to shadow my 11 year old son from florida to laguardia airport in new york. When his father came to pick him up, he was standing by himself at the gate with no escort, he has been there for an hour by himself. No one called and no one was there to verify that the person picking him up was the one on record. Anything could have happened inside the terminal. There are too many predators in this world to leave our children unattended especially when we trust the company to care for them . It is just dangerous.

My complaint with Spirit is in connection with a double charge to my credit card which they made and which they claim takes 10-14 business days to reverse. I spoke with my credit card company who told me they have this problem with Spirit ALL the time.

Once the double charge goes on, it takes many calls and pleading to have it reversed. My credit card company says they sometimes will receive a fax from Spirit to have the charges reversed but Spirit claims they don't ever fax anybody. I think it's farly obvious why they hold our money for almost three weeks.

Something needs to be done about this disgraceful "customer servce".

My baggage was pilfered and some items taken on a recent flight from San Pedro Sula to Ft. Lauderdale (flight 826 on Sept 24, 2007). There seems to be no way to send this information to Spiritair and I am appalled that I can not lock a bag, but my CD's, shoes, deodorant, pocket knife, electronic devices and other items were stolen after checking my baggage.

My husband and I took our 1st vacation in 10 years and we decided to go to Las Vegas which was our dream vacation and do to my husbands health conditions we were unable to go on vacation, while on line checking the price of airline tickets they seemed to be the cheapest, so we booked our flight with them in April for our vacation in July, at the time they did not charge for luggage only when we went on to confirm our tickets did we find out that we had to pay for our luggage which was cheaper to do on line so we purchased on line after calling customer service and discussing the fee with them because at the time of purchasing the tickets they did not charge, however they informed us that we had to pay for the luggage if it was not going to be carry on, so we did, credit card was charged 5 times, so at this time I called there toll free number and could never get anyone on the line, so when we arrived at the airport we did crub side check in and they informed us you had to tip them ( which people normally do) I just feel it is wrong for them to demand the tip!! There was even signs up stating this, when we arrived to the counter to check in luggage we explained how are credit card was billed 5 times which they found funny for some reason and when I became irate they said I would need to take it up with customer service and they gave me my tickets, we had a connecting flight in Atlanta and I asked where my tickets were for my connecting flight and at that time they told me we had to go to luggage claims and get our luggage and get our tickets from there to go on to Las Vegas, I argued with them for sometime and got no where and it makes it difficult because of my husbands health condition we had to go thur a special security and this required us to go though everything again, so when we got to Atlanta we got our luggage and stood in line all over again and our 2 hour lay over turned out to us almost missing our connecting flight, we ended back at the same gate we arrived to Atlanta in, most airlines give you your connecting flight. I really believe this is so they can make more money off the luggage. Also after boarding the plane they charge for soda, most airlines it is served free, I will never fly Spirit again and I have told everyone I know about the horrible experience and for them never to fly Spirit and I hope that this letter can help other's from making the same mistake we did.

Thank You

Mary

Spirit airlines thinks it's ok to use charge cards to buy drinks and food. what they don't understand is that both roller counters are blocking the isles for almost the complete trip. I had to beg to get the bathroom and that was after an hour. I won't mention here how many babies were crying with dirty diapers. The air was horrific. HOW DARE YOU...

AND

U have to be superman to figure out the $9 club that is so much trouble that it's not worth it, but well worth it to Spirit who collected $9 each not telling us that it was for less than one year. READ THE SMALL PRINT.