This Airline is terrible. three times I have been screwed. The first was being charged for travel insurance that they were selling. The default was to purchase and if you didn't unchecked the block, you were automatically charged. The second was buying a ticket in advance and later finding out there was a luggage charge. The third incident I am still trying to undo but without success. Again, I didn't uncheck a block and I found a $29.95 charge for a free spirit promotion which I haven't been able to determine what it is nor have I have been able to contact someone by phone for the last week. I have been trying to get this reversed and can not. They are awful when it comes to customer service.

I had 2 tickets form NYC to Detriot. My Father died on a Monday and we where to leave on Wednesday. So I call Spirit Airlines to change the date on Monday, Tuesday all day until finally I got through. When I told them my Dad had died and I had been trying to call them for the past 2 days and needed to change our tickets. They told me it was not possible and that was that!

My husband two kids and I were supposed to flight out on Sunday night 7/30 with Spirit Air from Los Angeles to Guatemala City. They cancelled the flight leaving us stranded at the airport. The next day Spirit told us the 31st flight was canceled too and that we couldn't fly until 8/2. We bought tickets with Delta and came home two days late. Turns out they did fly that night half empty, so there was no reason for us to go with another airline.

Now it will take four weeks for our claim to get through form the insurance company plus a lot of aggravation to get paperwork together. I would like the public to know Spirit Air has no relationship with any other airline. They can't book you on other flights. And that it is better not to fall for their low price policy, becoming very expensive trips.

Sophy Wolters

I booked my parents on a flight from Atlantic City to Tampa. Immediately after clicking to book it I saw that there is a charge for each and every piece of luggage. That’s fine. The first 2 pieces are $5 each. That’s ok to since the ticket was only $59. The absurd part is that for a 3rd piece of luggage they wanted; get this, $100 each way. I called thinking this was a mistake on the web site but was told that was the fee. When I asked them to cancel the reservation that I had just made 5 mins ago I was told it was non refundable. My parents and I travel back ad forth at least 3 times a year. When I asked if they would rather lose a few good regular customers or cut the cost of the luggage they were unwilling to make any considerations. Since the ticket for me cost only $59 and the luggage cost $100 to check, maybe if you book on this airline with their absurd policy, you should purchase an extra ticket for your luggage and put it in the seat next to you. You will save $41 by doing so. Because of their unwillingness to work with me they will never see my backside on a Spirit Airlines flight again. And anyone I know will hear the negative experience I had to endure.

I purchased 3 round trip ticket for me an my handicap son and my grandson 8 years old) from Aguadilla P.R. to Connecticut to visit my daughter on a medical emergency. They cost $369 each plus $50 luggage. On the return flight we were involved in a car accident, this was 4 hrs prior to departure. No one was injured but as soon as we realized that we weren't going to make the flight, my daughter called Spirit airlines to try to get the next flight available to Aguadilla. Mind you I am 69 years old and this was around 3 o'clock in the morning because the flight was leaving at 6:40 from JFK, I was traveling from CT. We found out that because we were not at the airport Spirit Air canceled without refund the return flight. I explained unsuccessfully about the accident, my age, my son's condition, and the fact that I had no means to pay for 3 more tickets on my fix income The police even offered to talk to the representative, but the Customer service representative repeatedly stated that it was a non-refundable ticket. I begged and explained that we didn't want a refund, we needed another flight out, even if there was a penalty, they refused to help me. I requested a supervisor and the representative transfered me to another line that put me on a music hold for at least 45 min. and after holding for so long it got disconnected. My daughter continued to call the next day, we continued to have the same experience, we were put on hold and disconnected. We called the corporate offices in Fla. (1-954-447-7965) you are automatically sent to a voicemail, I left a detailed message with the record locater, we are still waiting for a response.

Damage Resulting = I had to purchase another ticket with Jetblue (4 days later) after unsuccessfully being able to speak to a live person in their Corporate office since the Customer Service Dept indicated that there was "nothing" they could do. Shame on you Spirit Airlines! Total loss for a senior citizen on a fix income with a disable son, an extra $700-. Loss for the aggravation, rudeness, lack of service, lack of consideration, respect and comparison to another human being, priceless...