Spirit Airlines
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Category: Travel
Contact Information
Spirit Airlines, United States
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Spirit Airlines Reviews
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May 22, 2007
Bogus flight
Responded to an internet special deal to fly to Detroit. Received an immediate confirmation after booking and reminder confirmation the day before the flight was due to leave for Detroit. We arrived at the airport for the trip only to find no one at the Spirit counter to check us in. We called the 800* number and reservation clerk told us that the flight was to leave shortly. We told her we couldn't find any Spirit personnel. She went off line, called the airport and came back and said the flight had been canceled. We were shocked! What horrible service and what a major inconvenience and disappointment for us. We will never ever consider Spirit and will recommend to everyone to stay away.
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May 17, 2007
I will never patronize this airline again!
Spirit airlines should be investigated and possibly fined for their sell and cancel flight practices. After making reservation form LA to Grand Cayman, paying for the flight and booking hotels in February 2007 for travel in May 2007, the airline decided to cancel the flight.
There was no advisement sent to my home address, and it was only after I contacted the airline to reconfirm 30 days before the flight that I became aware that they changed my flights by two days without my permission.
After requesting a refund, it has been almost 30 days and the airline has not refunded the amount over $1000. to my credit card. What they DID do is refund the travel insurance almost immediately. I lost money on the non-refundable hotel booking typical for Cayman island reservations.
To refund a customers money based on involuntary flight cancellation does not require a degree in rocket science. Spirit earns money on the interest on my money, while I pay credit card interest. I don't believe I am alone, and if one assumes thousands of others had the same misfortune, it makes a bundle in ill gained profit for this inferior carrier. This may be on the edge of being legal, but it is immoral.
Spirit airlines may offer cheap flights, but their ability to provide customer service is atrocious. I will never patronize this airline again even if they offer 1 cent flights as they engage in suspicious practices, not to mention they all but ruined a planned dive vacation in the Cayman islands.
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February 15, 2007
Bogus bait & switch practices!
I have been watching Spirit Air for months since they bilked me out of $900...they always run ads like the ones today that say they have cheap fares, and then you search for that fare and NONE are available...never, ever, not even once.
Additionally BEWARE of their buy one get one free ads. The vouchers are virtually unusable. There are all sorts of restrictions and rules that don't make sense with their ads that it just isn't worth the hours and hours it takes to try to resolve.
Where can I get someone legally to look into their bogus ads as a class action lawsuit? They are bilking thousands of dollars from people with their bait and switch ads, and FYI they will not make good on any vouchers and their supervisors do not understand ENGLISH.
Today their website says AGAIN, that you can fly to Ft. Lauderdale for $8, and yet they don't have a single flight that MONTH for less than $49. TO TOP IT OFF, they add hundreds of dollars in taxes and fees and the flight that is advertised at $49 will really be at least $99 EACH way once it is paid.
Please call me because I have a lot of research on their bogus BAIT & SWITCH ads.
Fort Lauderdale To: Fares From Dates Available
Orlando $8* Each Way 3/20, 3/21, 3/23, 3/27
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January 16, 2007
The customer service is horrid
I have read other reviews and found 1 thing to be a FACT. The customer service is horrid. First line contacts are rude and supervisors reply in email with the same negative "Valued Customer" answer.
I asked them to take that description out. False advertising!
I was making reservations and once done, I received an email for a $25 roundtrip discount for each person. The email sale was for 24 hours. They send it 2 hours after it had begun.
I thought they would be great about it since I am a FF. They made up technical excuses (invalid because I am at Email Administrator), and would offer no help...none!
I don't need the $50 but they have NO customer service.
Really scares me to continue to fly with them after what I have been reading!
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