Dear pissed consumer my wife an i were booked on SPIRT airlines to return from FFL airport to ACY airport some time in November. upon our arrival in Ft. lauderdale we found out the flight we were booked on was over sold.(not surprised) We were going to fly out on time until one women was very upset because her family would not be on the flight back to Atlantic city they had booked. My wife and i were in no rush and decided to forfeit our seats and SPIRT would fly us out 3 hours later. The only catch was we would be flown to Philly pa. as opposed to AC and they shuttle us to AC. (via small plane so we though) not so it was a van ride that took approx an hour. We were not happy but what could we do.

Now we are ready to use our free round trip vouchers to any where SPIRT flies and we can't book when we want, we have to ask SPIRT when they would like us to fly. Oh and by the way vouchers expire on 4/8/11. To fly to Aruba we had to stay over night coming and going in FL extending the vacation by 2 days which we are not able to do because of work (and additional cost involved.) Move on to seconded option. A trip from AC to Fort Myers FL and back on 3/10/11 - 3/15/11 but surprise surprise there are no seats available. There are numerous seats on each flight but you can't use the vouchers. Why ? This is a frequent route for SPRIT but they choose not to accommodate a good customer after all we have flown them dozens of times before. I am sad to say they will no longer be a choice for my family and friends or anyone I speak with from this day forward.

Further more your customer service *** and I am sick of talking to non English speaking so called Americans that I can't understand for the life of me, that surly doesn't help matters

Unauthorized Cancelled Reservation.
I tried to book w/ Travelocity a flight for me and my wife to Las Vegas for the posted price of $159 RT on Spirit Airlines. Travelocity's web page doesn't seem to take the reservation when all required fields, including payment infos were filled in. So, I called them and spoke with the customer service person and he told me that Spirit Air had changed that price to $179 ! Oh well, since I am speaking to live person now, we might as well just take that price and process everything. He put me on hold to process the reservations, In a few minutes, he was able to give a confirmation code with the rest of the info to be emailed to me. I checked my email and there it was. We're all set.
A day later, the transaction is on my debit/credit card account.
Called my timeshare to set us up for our few nights stay. Called Ticketmaster for a Cirque du Soliel show. Two tickets were a little bit high but this is CduS.
And so, more than a couple of weeks later, me and my wife headed to the airport for a short, hard-earned vacation. Only that when we presented our IDs and confirmation code, the desk person could not find our names in the manifest. He kept looking in their system for a possible mix-up. None. Then, he said that he can see our reservations as cancelled. A cancellation charge is showing in their system. We never cancelled or even received any email or call that our reservations had been cancelled. He said that it it showing that a travel agency had cancelled it. Was it TRavelocity? No, he's not sure because it was only written on their system as "travel agency" . Right there I called Travelocity. They denied that they never cancelled my reservations. We waited to clear things up. The front desk guy called a supervisor on his walkie-talkie. We waited another hour for this supervisor who could not accomodate us in any way because the plane had already been fully booked. The next available flight would a week later. He has no explanation on why, and who the travel agency was. He offered to just refund our tickets.
And so, we are just going in circles here with no sight of resolution to my problem. At this point, I just aggreed with the full refund and I asked for receipts/printouts of the transaction right there.
We were so embarassed and dissapointed with this Spirit airlines.
when we got home I called my timeshare company and told them of what had happen. They cannot return my points to my bank. They are lost. Then I called Ticketmaster, and they obliged to refund the tickets but they will retain their service fees.
It was very frustrating and I could not believe it happened. I called both parties again the next day. Travelocity maintained they never cancelled. Spirit Air could still not determined the travel agency who cancelled.
Yesterday, the full refund was posted on my card account. And 2 days ago, the money for the show tickets were returned.
But I'm still not so at peace of what Spirit Air has done to our hard-earned vacation plan. Ruined it.

Anybody who has read my experience with this airline, any idea what I or we should do to this calloused monster, please feel free to reply. Even by just broadcasting these unfair practices will probably help other passengers not to fall on their dirty tricks.

Nic of Chicago

I received an email from spirit air promoting flights as low as $9.00. In the afternoon of 10/13/10 I went on Spirit Air web site and saw flights leaving Atlantic City on 11/5/10 going to Myrtle Beach and returning on 11/8/10 for $25 per flight. I booked the flights for myself, my wife and another couple to leave and return on those dates. I was presented with a host of other fees when I went to sign out. I left the office on business Wednesday afternoon after completing my reservation.

On October 14th, at 7:00am, I was reviewing my emails and saw a confirmation from Spirit. It appears the Confirmation had me going to Myrtle Beach on the 1st of November leaving Atlantic City at 6:20 am arriving at Myrtle Beach at 7:46 and then re-boarding the return flight at 8:27am that same day returning to Atlantic City. An obvious mistake.

I called 1-800-756-7117 the help line and spoke to Jim and then David. David told me in order to get on the proper flights I would be charged $110 per ticket (penalty) and would have to pay another $60 per ticket because the $25 flight was no longer offered. (He told me to read the fine print) I told him his offer was not acceptable and I requested a refund. I was on the phone over an hour with David. David claims a credit was issued and I would not have to pay an up charge to change flights. To date, I have not received any confirmation or denial of my requests.
I believe your online booking practices is a good candidate for consumer fraud and I would suggest you review their offers to the consumers including all the hidden fees and fine print.

We booked a trip to Lima, Peru, from Washington DC by way of Ft Lauderdale through Spirit Airline's website on January 11, 2010. Two days later, we were given new flights several days different then our booking, and came to learn Spirit had cut its midweek service to Lima. According to Spirit Airline's customer agreement, customers have no recourse and Spirit merely reschedules passengers to the next available flight. Trying to reach customer service is nearly impossible through the phone system, unless you choose the option to book a new flight. After a combined 3 hours and 26 minutes waiting on the phone, we were connected to someone in India. We were informed that we would be issued a flight credit if we opted not to fly to Lima for the service project, and there would be no way to be compensated for flying on our selected days.

In December of 2009 my girlfriend and I decided to send her to Florida to visit her mother for her birthday in February 2010. We decided that we would join Spirit's 9 dollar club and try to save some money. We called Spirit and signed up at the same time we booked the flight from Boston to Miami. A few minutes later we got an email from Spirit with the details of the flight.
Admittedly it is our fault for not looking at the email considering we had booked it over the phone and they had read the information of the flight off to us so we felt everything should be ok.
A week before the flight my girlfriend opened the email to make sure she had the link to remote check in. When she opened the email the first thing she saw was that the flight was not booked from Boston to Miami but reversed. Apparently the person that had put the information in scheduled us to leave Miami and fly to Boston and then back to Miami.
Figuring this was a simple issue we checked the flights going to Miami and saw that there were still plenty of seats available. We called customer service and immediate spoke with someone in India who said his name was John. He said that he could do nothing for us and that if we wanted to change the tickets we would have to pay $115. I was bothered by this and asked to speak to a manager. "John" proceeded to tell us that his manager would not be able to do anything either and that he would tell us the exact same thing. I spoke with John for a moment longer trying to tell him that this issue was something that the customer service had caused in the first place and that they should correct it.
John then transferred me to his manager who called himself "Jack". Jack said that it was not a problem that he could fix but he could get the transfer price down to $100. I told him that I shouldn't have to pay anything considering the problem was cause by a Spirit Rep in the first place. "Jack" said there was nothing further he could do then. He also said that he had no information of me ever speaking to a customer service rep and that the website had no problems that day so there was nothing he could do.
I called back about 20 minutes later hoping to get this resolved. Again I was immediately connected with India and I had the person answer transfer me to another supervisor this time I spoke with "Eric John"... (I honestly feel offended when these companies first have the balls to transfer me to India to save money, but on top of it tell their customer service department to give an English/American name to the caller... it is offensive).
. I spoke with Eric for a few minutes again going over the issue. This time Eric told me that the price was $115 and he could not do any better. I mentioned that the previous manager Jack had said that he would be able to do it for $100 and that I am willing to pay something because of the change, but I still believe that the issue wasn’t caused by us. Eric said that it was company policy to charge $115 to make changes to the ticket and that he could not do anything more. When I asked if he could get me in touch with Jack again he told me “There are more than 6 floor managers working here, and I do not know who you are referring to” and that there was nothing more that he could do for me.
So I ended up paying for the correction just so she could go visit her mother.

I would like to say that the story ends here but it does not...

I sent an email to Heather Harvey the Manager of Customer Relations at Spirit
It was forwarded on to someone else who sent me an email of apology and said that they would like to gather all of the information from both myself and to pull the tapes from the conversations that I had. I gave my consent to do so. They said it would take up to 72 hours (3 days) to gather all the info, review it and then contact me back.
I gave them a week and I did not hear back. So I responded to the email again and asked if there was an update, they said they were sorry but it was taking longer to find all of the information. So I gave them 2 more weeks, still no response, I wrote again and again I got a response of "our research is taking longer than we would like, we will contact you shortly". This was the last response I got for 3 months.
Finally I sent one last email asking for them to reply.

They sent a reply with only 1 line in the email "Customer fault booked in reverse" nothing else.

After this I have vowed that I will NEVER fly with Spirit Airlines again. I will gladly pay more money to any other airline than to ever let them have one more penny from me. This company does not care about their customers. They will never admit their fault when they cause a problem and they will do everything they can to avoid talking with their customers in person. What they did to my family is technically robbery. They messed up my flight schedule and then they demanded that I pay them more to fix their problem, this is straight out theft.