.I live in Costa Rica six months of the year and I made the mistake of booking with Spirit airlines

1.Do not trust anything on there home page especially the credit card pitch.2 They have absolutely no customer service they will give you numbers that always give you a busy signal.3 Do not trust anyone that works for them I booked with this airline and they asked me if I would like a Spirit Master Charge and they would take $40 off my bill so filled out the form and clicked submit and got back DENIED so went on got to Costa Rica and 5 days after arriving their I got a e-mail that I owed this creepy bank $40. No CC no address or nothing from this creepy bank so they pilled up late charges.when I got home the bill was up to $300.00 dollars I had to get the FDIC to straiten out the mess. When I changed planes in Fort Lauderdale I gave my claim ticket to one of the employees to get one of my bags and I went and eat and came back and the employee said no bag and I said wheres my baggage claim and he said they lost that too? He said that the bag was there my plane was taking off so got to San Jose CR and no baggage at all.They said it would arrive the next day and they would deliver it but nada the phone #�s they gave me just got busy signals.Went to the airport at my own expense and the employees where indiffernt and cold but I got 2 of my bags but the one with no claim check was gone the emplyees steal your bags that way they can go threw looking for valiables or drugs! TRUST NO ONE OR NOTHING AT THIS AIRLINE.

UNAUTHORIZED CREDIT CARD DEBIT OF U$ 39, 95 FOR CLUB SPIRIT PROMOTION

I purchased a round-trip ticket, Detroit to LaGuardia on 9/20/08, and LaGuardia to Detroit on 9/23/08. I missed the out-going flight (combination of my fault AND theirs). Their solution: pay an additional $353.00, and take a flight leaving 9 hours later. I said, " no, thanks", and left the ticket counter. I booked another flight on American Airlines ($110.00 less, departing sooner).

I arrived at LaGuardia on 9/23 to board my return flight on Spirit, and was told by the ticket agent that my return ticket was canceled when I didn't board the outgoing flight. He said, "If they know you're taking another airline, as a courtesy, they'll leave your return ticket open". (No one at the Detroit ticket counter asked, and no one told me my return ticket would be canceled.)

My only option was to purchase another ticket for $199.50.

Upon arriving at Detroit, I spoke with a manager at the ticket desk, and was told, unless the ticket holder asks within 24 hours to keep the return flight open, it's canceled.

Make sure you are aware of this company's policies IN DETAIL, before you buy a ticket on Spirit Airlines.(Or better still, fly another airline.)

I was on a red eye flight from Los Angeles to Fort Lauderdale on board a plane operated by Spirit Airlines. It was on August 29, 2008 flight number 310. After the flight took off, the passengers were informed there is a charge for drinking water and there will be a charge of $ 3.00 per bottle of water and they only accept credit cards and not cash. This was the first time I ever heard of such a thing. It was my first time flying on Spirit Airlines. It was a long flight of over 5 hours. I fly regularly and have seen that other airlines do charge for bottled water but they still serve regular drinking water in small cups free of charge.



I was thirsty before I even got on board. When the flight attendants started their "beverage service" I asked them to give me a small cup of regular water. They demanded that I give them a credit card and buy a whole bottle of spring water. I informed them that I am not carrying any of my credit cards and that I would be happy to pay cash. They refused. I didn't even want a whole bottle of water. All I wanted was a small cup of water to help me with my thirst.



During this long flight I suffered from thirst. It was like a torture. Approximately three and a half hours to four hours into the flight, I started feeling dizzy and could not breath and was extremely dehydrated and had chest pain. I could not wait any more. I finally walked to the back of the plane where two of the flight attendants where sitting and happily chatting. I nicely requested that they give me a small cup of water. Again I informed them that I do not have a credit card with me and I am willing to pay cash. But again they refused despite my repeated statement that I am very thirsty and severely dehydrated. The one flight attendant (Diana) told me that if she gave me water she would be doing something against the airline's policy and that she is working for the airline and she has to observe her duties, and then she simply ignored me and left. I asked the other remaining flight attendant and she again refused to give me water. I remained calm and went back to my seat.



After over five hours, when the plane landed, I could almost see nothing. I had almost completely lost my vision from thirst, dehydration and severe dry eye, and I could not breath. I had severe chest pain.

I strongly believe that how they treated me was extremely unfair and perhaps illegal. There must be some laws to stop this sub standard airline to treat people like this. I felt like I was imprisoned by them inside a plane for five hours without access to the most basic necessity for sustaining life which is water. The fact that they refused to give me a small cup of water amounts to torture, and I think that their act is probably illegal under some federal, state or international laws. I wasn't asking for alcohol or food or even a full bottle of water. I was asking only for a small cup of water and was also willing to pay for it. They still refused.

I believe that if the flight is longer than a certain period of time, then the airlines must have the responsibility to provide water for passengers. At the very least, if they want to charge for the water, then they should not limit the type of payment a passenger can make. If the passenger can only pay cash, then they must accept it. They should not be able to limit the type of payment to only credit cards. They should have also given prior notice of their policy before someone gets on board and not after.



I am very determined to find out if there are remedies for me against Spirit Airlines, and I would appreciate any help I could get from anyone knowledgeable in this area. I have already retained an attorney to do research to see the legality of the Spirit Airline's policy and the actions of its flight attendants, and if we find a cause, then I have every intention to file a lawsuit against Spirit Airlines for torturing me and disregarding my physical health and causing damages to my body and consequently my mind and perhaps even file a class action lawsuit by inviting other passengers who have suffered. I have also filed an official complaint with the Department of Transportation.

The fact is that, even if their actions may not have been illegal, at the very least, they were immoral an unconscionable. Spirit Airlines must be ashamed for its inhumane policies. Their policies should show anyone how they really feel and care about their passengers.

I did a first reservation with Spirit Airline, the computer tells me the reservation expired because I waited more than 10minutes. I did a new one, on the return flight I changed the time of return, it didn't make a difference to me the time, and finished the reservation. two minutes later I see my credit card is charged twice $645, I called to explain, after two hours with a customer service guy from india and his manager.. all they can tell me is "I'm sorry sr but our policy is that we can't cancel the reservation because the return time are not the same" I explained him that the time did not matter to me, the computer told me it expired... "I am sorry srrr but nothing I can do" Who would think for a second that a company like Spirit Air would Scam honest customers for $645 ? it's unreal. you have to experience it to believe it. If I needed one thing to screw up my trip, they did it!

Guys do yourself a favor and pay a few bock more and get yourself a ticket with a regular airline.