My wife and I had tickets for Cancun MX april 1st 2008. My wife called Spirit Airlines and told them the situation with my mother, Their response was to bad!!! My mother was buried on april 1st 2008. She emailed spirit air and said mail the original death certificate with a self addressed envelope if we wanted it back, which we did.

Awful service, beware people!

Recently, I purchased a round trip flight from FLL to ISP. The price was a great deal; however, when the party arrive to catch the flight, they were told that the flight was full and that Spirit would have to bump them to another flight. The flight that was booked was to leave at 7:05AM and the next available flight was at 4:00PM - WHAT AN INCONVENIENCE! On top of that, they charged our company an extra $130 for their mistake, which we tried to dispute but the Spirit representative said she had no choice. Since this all took place, I have been trying to reach Spirit Airlines for three days on their 1-800 # listed on the website and what do I find, to my surprise, I am not able to get through. I have tried many times during the day and the phone rings busy. I then called the airport directly and they said they could not get through to anyone at Spirit.

I will never use Spirit again. Their customer service is absolutely horrible!

I booked a reservation on spiritair.com, and the reservation times changed significantly, because the company decided to cancel both of these flights and put me on new ones.

With these other flights, I would arrive at my destination 4 hours later, and return home 7 hours earlier! This cut out a whole day of activities my short, 4 day vacation.

The best the representative could do is have us fly in a day earlier, but they would not grant any type of voucher for this extra night at the hotel we had to pay, or for the inconvenience of the time changes. Since I had already paid for a hotel and rental car, I was not in a position to cancel the trip, but I will NEVER fly Spirit again. (Not to mention, it took an hour to get to talk to a supervisor, with multiple hang-ups after being on hold a long time.)

all i have to say about spirit airlines is that i don't care if they offer me a 1 dollar flight i will never everrrr fly with spirit ever again...the service we received from the minute my little sister and myself with my infant daughter stepped in front of the spirit airlines counter to the horrible way not only myself but a handful of other flyers were treated was just so overwhelmingly outrages. i mean i know the fares were low but with all the extra crap they put us through it came even to how much one would actually pay for a pricier airline and the thing that upsets me more is the employees and managers lack of proffesionalism. really really dissapointed i mean all of spirits extra crap cost me extra money that i needed for my trip and now my daughters first birthday is not even gonna happen because i had to purchase additional tickets from us airways which by the way i recommend to everybody out there!!!, the total cost for myself and my sister was 558.and some cents which came right out of my pocket because spirit did not refund any of my money but they refunded the guy that was giving them a hard time some of his money he also purchased tickets with us airways so i just want to say that i am a very angry and dissatisfied customer i have no money to get back to atlanta and u guys at spirit airlines probably don't and wont care enough to try to help and please your paying customers and that is very wrong.but just know that everyone that was left stranded in florida from atlanta got together taht night exchanged information and keep in contact so if u don't offer any help or refunds at least we will know and see what we can all do.

I am extremely dissatisfied in the way Spirit airlines dealt with me as a customer who was stuck in another airport in another city. As far as I can see their philosophy & mission is to make money, not to provide caring /adequate customer service. I called Spirit airlines when I thought that it might be a possiblity that I wont make the flight to florida. I spent friday night March 14, 2008 in the airport due to the system being down and unfortunately the passengers were placed on standby to florida from houston. My flight on Spirit airlines was on Saturday March 15, 2008 1:30pm. I called them the morning of the 15th and explained the situation and I was told there would be a $80.00 fee to change the ticket. However, I still had hopes to make it on time. When I couldn't get on the 10.15 am flight I called and I was told it is too late and that I had forfeited my ticket. What a rip off and injustice. It is obvious they don't care about the customers. I missed my mother's 70 th birthday party. They can't give me back one of the most important day in my mothers life. I now know what a horrible airlines Spirit is and hopefully they will go under with the continued customer complaints. They are forgetting that people make their business. I have seen better company go out of business and they are not exempt.