This is the 3rd sale this past year that Sports Authority (Chicago - Lasalle) will lose from me for poor customer service. I had a plan to come in a buy 4x FiveFinger shoes for me and my kids; however, just like last time, they put me on hold for nearly 2 minutes when connecting me to the appropriate department for a stock check.

Whatever, I'll buy these online from eBay or REI Online as usuall; Sports Authority lost about $500 in sales from me over this past year.

This is an annoyance (wasted time) more than anything. Beside the fact that they are higher on their prices than anyone in town, their sales staff is not even CLOSE to knowledgable! I started to play racquetball again after a long time away from the sport. I went into the local store here in League City to look at racquets and equipment. They DO have a dedicated racquetball section after all... I asked several people for help with racquets and court shoes. The fact that their selection is horrible is beside the point. I could not find ANYONE that could give me any information on racquets OR shoes! You would think that a specialty sporting goods store could help with at least shoes! I have also gone in to look at kayaks and fishing equipment. Still the same amount of help. Having an employee in a specialty store that knows nothing about anything that they sell is like a mechanic that has never turned a wrench. My advice is to avoid Sports Authority like the PLAGUE! If you want racquetball equipment, go to online stores like Lawler Sports that knows their stuff. If you want fishing or boating gear, go to Bass Pro Shops for their unltra-knowledgable staff or Academy for the prices! There is no KNOWLEDGE in this store of anything that has to do with SPORTS!

Today I spent $200 on goods at this store. Included were two t-shirts for which the sign said 2 for $16. It didn't come up on the register (mistake #1) - so the cashier had someone go check and instead of wating, starting ringing up the next person. Note that the line was for all 5 cashiers so nobody was specifically being held up behind me - so mistake #2; she should have stayed on my purchase. The other cashier returns quickly, and confirms the 2 for $16 price, but the first one is now working on someone else. So the 2nd one started to ring me up all over again, but then saw all my other stuff and didn't want to bother (mistake #3.) She hands me back to the first girl who has finally finished. Later, I get home and the 2 shirts are not in the bag. I call and they tell me to come back. So I trudge back out to the store, wait on line, and tell the same cashier those two shirts were not in the bag and she shows no reaction or surprise. Another girl grabs my receipt and runs off. My cashier takes another customer and just mumbles "Security will check the cameras to see if I gave it to you." Excuse me? That's what you say to a customer? How about "ok, they have to check the cameras to see what happened. There will be a little wait, sorry for the inconvenience? So - mistake #4 - I'm being treated like a possible criminal. I'm left standing there with no idea where the other one went. 5 mins, 10 mins, 15 mins - Mistake #5, nobody telling me how long this will be. I go back to her and ask her where the manager is and what's going on? Somebody else runs back there. At the 20 min mark that last girl comes back and says "they want to know if you want the shirts or money back." I said - "OH - so they do admit I didn't leave here with the shirts?" Mistake #6 - no admission of a mistake or apology. She wouldn't answer directly so I said "I want both - shirts and refund and an apology." Then the security guard comes over and starts telling ME to calm down, and starts explaining how long it takes him to check the camera, etc. - LIKE I CARE? I said, listen, I don't blame you, you're the not the problem - it was the whole way I was treated and the lack of customer service. But he wouldn't shut up - this huge guy trying to intimidate me and make me listen to him. Why is he not listenting to ME? I'M THE CUSTOMER SPENDING $200 with you IDIOTS. HUGE MISTAKE #7. He finally apologizes but it's meaningless because he didn't really hear or understand why I was so annoyed. It's all about him - not the customer, so this will happen the same way the next time. Lastly, the manger finally turns up and tries to be nice. I take her to where the shirts are, and I find the size and color, but then she starts debating whether they were marked right, like I might not get them for this price!!! Oh My God!! I finally got her to give them to me and just left, forgetting about the stupid refund I wanted. This is the single most ridiculous retail experience of my life. I will never again shop at a Sports Authority.

I bought basketball and hiking shoes for my middle school son. At checkout, the cashier asked whether I wanted to buy a "maintenance" contract that would allow me to buy new shoes at a nominal price as he grew. I tried to buy new shoes for him this afternoon but was told that the contract only covered excess wear. I never would have bought the contracts if I knew that as he doesn't do that much hiking and mist of his basketball is played I doors. I was told that this program has been terminated and that the manger of the Boulder Co store was fired over confusion with this program and overselling its benefits.

I went in to sports authority at the colorado mills and was looking for a new ski jacket for the season, I found one i like and went to purchase it because the jacket i found was a great deal. After heading to the register the lady told me the price was marked wrong so she called a manager over. He then started telling me i was trying to "pull a quick one" by switching the tags. i showed him where i got it from because there were multiple of the same jacket market down in price. He laughed and told me i wasn't going to get away with what i did. Screw that manager i'm never shopping at sports authority again cause of their horrible customer service. i hope they go out of business actually cause in this economy there are many competitors who treat you better and don't need to competition from sports authorities douche bad corporation