Bought a weight bench 12/12/09 & assembled it on 12/26; then realized they gave me the wrong bench. Store manager offered to send their assemblers "Go Configure" to my house, take down the bench & assemble the correct one. Got recorded voicemails saying when they'd show up, called them to change appointment, called again and they had no record of my appointment. Got several recorded calls saying the name of the company & nothing else. Guy showed up @ my home when I was 40 miles away & called my cell. I told him what was happening; he promised to look into it & call back - never did. That night received a recorded voicemail asking me how I liked their service and to call a number. I tried - no answer. I called their other number & told them to leave me alone from now on. Called Sports Authority customer service and spoke to a dumbbell who asked if he could call me Michael. He tried to find his supervisor, couldn't, then asked me if he could take info and they'd call. I said OK. He said (Are you ready?) "OK Michael, What's your first name?" Yes, that's not a typo! Needless to say they still haven't called me.

Sports Authority advertsied on sportsauthority.com that any item that was in stock and purchased before Monday evening, December 21, 2009 would be guaranteed to shipped and received before December 24, 2009.

I placed an order for an item that was in stock, as stated by their web site, on Sunday, December 20, 2009 and with a web acknowledgement that the item was purchased prior to the cutoff date.

On Wednesday, December 23, 2009 3:18 PM, SA sends an email stating that they canceled the order. No reason why, just canceled.

Called into SA customer support line and was informed that SA canceled the order due to a "Setup Error" in the warehouse. I asked about the guarantee. The representative stated that there was no guarantee if the order was canceled.

So I asked, well what is a guanatee if you have the option to arbitrarily cancel the order? I was given a standard answer that that was the term of the guarantee.

A guarantee means that if someing is not performed then the party that does not perform is held accountable and compensates that party that did not receive the service or goods promised. Not so according to SA. They could cancel the guarantee any time they want by canceling your order, for no specific reason. Not a guarantee in my book.

My only recourse is to choose to not to patronize SA and to imform and ask others to do the same.

Very poor customer support and customer service. Really, they should be ashamed at such deplorable business ethics.

On Saturday, Aug. 1, 2009, my wife and I visited this store to purchase some items for a camping trip. We bought three things -- a rain suit, a pair of woman's pants, and a pair of hiking socks. These were bagged for us at the register. When we got home, the socks were not in the bag. My wife called the store and the person in charge told us to simply bring everything in with the receipt on Monday and we'd either be reimbursed or would receive the socks. On Monday, Aug. 3, I returned with the merchandise and receipt. The clerk called the manager, who told her there was nothing they could do; he was confident the Saturday clerk did not make this mistake. At no time did the manager come to talk directly to me -- he only communicated by phone to the clerk, who relayed information. For $8.99, this store could have retained a customer.

Purchased golf club (driver) during July 2009 clearance sale. Upon first use, the club fractured. Returning the club to the store, was told that this is an issue between me and the manufacturer, that Sports Authority would not stand behind the product nor offer a refund.

On 12/13, I went to check out a 60 dollar purchase with a coupon Sports Authority had mailed to me for $10 off a purchase of $50 or more. The coupon listed several exclusions, but not for anything I was buying. When I got to the register, there was a sign saying that as of 12/12, coupons could no longer be used for purchases of Under Armor, so since the UA sweatshirt was $45, my coupon did not work. The cashier was nice but firm, as was the manager I spoke to. I pointed out that the coupon listed several exclusions but did NOT list Under Armor, but they refused to honor their offer - 'company policy.'

I told them I had been looking forward to making this purchase, and had received great customer service in the store today, but when they refused to honor their offer, I left the items at the register and left the store.

I have four kids who are or will be playing sports, and Sports Authority is convenient to our house. But I will be making sure to go out of my way to patronize Dick's Sporting Goods and Model's, in hopes of finding a reputable, trustworthy company.