I have a complaint regarding SportsDirect's awful internet shop and consequential lack of customer service. And it seems I am not the first either. No wonder they have no phone number, address OR actual information regarding complaints although their website falsely offers a chance to find it. I assume after so many complaints they have had to remove this from the website.

Today was the third time I have written to them via email with ZERO response. It is now day 4 after I placed my order with 24hr delivery and nothing. I had to call DHL to find out exactly when my parcel would arrive - apparently not such an urgent service after all - and they have advised me that as I was not able to receive the package (which might I add was attempted to be delivered at 9PM to my OFFICE) it is now sitting pretty in the Redhill depot.

Fabulous.

SEEING AS I SHALL NOT BE HERE OVER THE WEEKEND WE HAVE A PROBLEM. If I had ordered the package to my home address this would be fine except seeing as I booked and paid for 24 hour delivery one would assume that one should request the item to be delivered to the office as one would be in the office the next day when one ordered the item on Tuesday and asked for 24 hour delivery... right?

I expect a full refund of my £5.99 shipping charges, a reply to my email from a human and if possible a pair of trainers.

I will not be using their online or retail outlet shops again. Neither should you, they cannot be trusted and will rip you off

Ordered a rucksack from them, and it arrived some four days later. On inspection it was the wrong one (incorrect size). I emailed them, and continued to do so with no replies..! I've had to pay a carrier to return the item without ever knowing if I will ever recover my money. They force you to pay for any returns, and state you will not get this back, even when it's their fault. There is no communication whatsoever, and i would never use this company or recommend anyone else do so either.