I AM A GUN DEALER, BUT FROM TIME TO TIME I CANNOT FIND THE GUNS I NEED FOR THE STORE, OR THAT I WANT FOR MY OWN COLLECTION. SO THAT BEING SAID, I SOMETIMES BUY FROM OTHER GUN DEALERS TO FILL THE VOID.WELL THIS XMAS I WANTED TO GET MYSELF SOMETHING NICE, SO IMPACT GUNS HAD IN STOCK A VERY HARD TO GET SPRINGFIELD 1911 PISTOL, THIS GUN CAME W EVERY OPTOIN FROM THE FACTORY, AND THEY DO LAYAWAYS, I HAVE DEALT W/THEM AND LAYAWAYS SVERAL TIMES IN THE PAST, NO PROBLEMS. SO I PUT THE PROPER DEPOSIT DOWN ON THE GUN, THE SALES GIRL SAID I WAS LUCKY, THEY HAD ONLY ONE LEFT, SO I MADE HER GO GET THE GUN, DO THE PAPERWORK AND PUT IN IN THE LAYAWAY SECTION OF THE STOCK ROOM, AND SHE DID, THEIR LAYAWAY POLICY IS 90 DAYS. SO ON 1/5/09 I LAID IT AWAY, CALLED ON 3/18/09 TO PAY THE BALANCE IN FULL AND THE MAN ON THE PHONE SAID THE GUN WAS NOT IN LAYAWAY, IT NOW WAS ON BACKORDER, I SAID CANT BE, IT WAS LAID AWAY, SO I THEN SPOKE TO HIS SUPERVISER BRIAN IN INTERNET SALES DEPT, HE TOLD ME THAT SOMEONE MADE A MISTAKE AND SOLD MY GUN, AND THAT, THATS THE WAY IT IS AND GOODBYE, HE WOULD REFUND MY DEPOSIT, SO I CALLED THE RETAIL STORE AND TALKED TO GIL, THE SUPER AT THE TIME, HE WAS SHOCKED! NOT ONLY DID SOMEONE SELL MY GUN, BUT THEY WENT INTO THE STORE COMPUTER AND CHANGED MY ORDER FROM A LAYAWAY ON A GUN W/SERIAL # ASIGNED TO MY ORDER AND CHANGED IT TO A BACKORDER THAT I PUT A DEPOSIT ON! I AM NO LAWYER BUT THAT SURE SOUNDS LIKE FRAUD, TAMPERING OR SOMETHING THAT IS NOT RIGHT OR LEGAL, AS OF TODAY I STILL DO NOT HAVE MY DEPOSIT BACK ON MT CREDIT CARD EITHER! NOT ONLY DID THEY LOOSE A GOOD CUSTOMER AND A DEALER RELATIONSHIP, I WILL TELL THIS STORY TILL THE DAY I DIE! THE GUN BUSSINESS IS BUILT ON TRUST, ITS ONE OF THE FEW OLD SCHOOL BUSSINSSES STILL OUT THERE, AND IMPACT GUNS CANNOT EVER BE TRUSTED, THEY WILL DO WANT THEY WANT AT YOUR EXPENSE, AND BRIAN IN INTERNET SALES COULD CARE LESS! HE SHOULD BE FIRED NOW AND THE GUY WHO WENT INTO THE COMPUTER AND CHANGED STATUS ARRESTED! IF I LIVED IN UTAH I WOULD BE OVER THER W/TNE STATE POLICE AND PRESS ANY AND CHARGES AGAINST THEM, THEN OFF TO CIVIL COURT WHERE I KNOW I COULD WIN DAMAGES! EITHER WAY BE AWARE THAT THEY ARE LIARS AND THEIVES, AND U ARE BETTER OFF NEVER EVEN TRYING TO DEAL W/THEM, UNLESS U ENJOY BEING TAKEN FOR YOUR HARD EARNED MONEY AND THEN LIED TO! I HOPE AS MANY PEOPLE SPEND THE TIME TO READ THIS, SINCERELY CHARLES MALTA IN KEY WEST FL.